Personal Lines Operations Associate - Hybrid

Arbella 56 Group; Crown Colony (UT); On-site; USD 41,470 - 43,826; Full time

Benefits offered by this job

On-site gym

Full-service cafeterias

Tuition assistance programs

Volunteer opportunities

Job summary

Arbella 56 Group is looking for an Operations Associate in Crown Colony, UT. The role involves providing exceptional service to underwriting agents and ensuring accurate processing of insurance policy transactions.

Ideal candidates should possess strong organizational skills, be adaptable to change, and be effective communicators. Benefits include an on-site gym, nutritious resources, tuition assistance, and a commitment to community involvement. The compensation ranges from approximately $41,470 to $43,826 annually.

Qualifications

• General working knowledge of MS Office.
• Flexible and adaptable when faced with change.
• Ability to multi-task.
• Strong organizational skills and attention to detail.

Responsibilities

• Demonstrate stellar customer service to internal and external customers.
• Collaborate positively with team and business partners.
• Apprise Team Manager of assigned workload and issues.
• Communicate with internal departments to complete daily work.

Skills

Customer service

Organizational skills

MS Office

Adaptability

Attention to detail

Communication skills

Job description

Arbella Operations Associate

The Arbella Operations Associate understands our overall business objectives and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers.

Key Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations
• Recognize and escalates problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

Requirements

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi-task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills
• Able to work in a fast paced environment with a strong attention to detail

Benefits

• On-site gym and fitness classes and one‑on‑one personal training
• On‑site nurse, nutritional counseling, and mental health resources
• Full‑service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved (Arbella Activities Committee, Diversity and Inclusion Council, and more)
• A company committed to community: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Pay Range

The current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $43,826 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

EEO Statement

Arbella is committed to building a diverse, inclusive, and equitable workplace for everyone.