Personal Lines Operations Associate - Hybrid

Arbella 56 Group; Quincy (MA); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

On-site gym

Nurse & mental health resources

Tuition assistance

Shuttle service

Professional development

Volunteer opportunities

Mentorship programs

Job summary

Arbella is hiring an Operations Associate in Massachusetts. You will support the underwriting department and agents by delivering high-quality service and processing insurance policy transactions accurately within a single line of business.

The role offers training, mentorship, and clear career growth opportunities in a people-first environment. A strong emphasis on teamwork and customer dedication is essential for success in this fast-paced role.

Qualifications

• Demonstrated customer service skills.
• Strong communication, both written and verbal.
• Excellent organizational abilities with attention to detail.

Responsibilities

• Demonstrate stellar customer service to internal and external customers.
• Collaborate with team and business partners such as Underwriting, Product, Billing and Customer Service.
• Alert Team Manager to workload, issues and escalated situations.
• Identify problems and escalate to the appropriate reviewer for resolution.
• Communicate with internal departments to complete daily tasks.
• Contact agents to obtain missing information on applications and answer questions within authority.
• Shift priorities as needed to meet deadlines.
• Process new business, renewals, and endorsements accurately.
• Work independently under supervision and manage workload efficiently.

Skills

Customer service

Communication

Attention to detail

Tools

MS Office

Job description

Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.

Key Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations
• Ability to recognize and elevate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

Requirements

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi-task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills
• Able to work in a fast paced environment with a strong attention to detail

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $44,014 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Voted Boston’s Best Place To Work by the Boston Business Journal since 2009!

People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door.