Personal Lines Operations Associate -Temporary Role

Arbella 56 Group; Crown Colony (UT); On-site; USD 26,174 - 27,552; Full time

Job summary

Arbella 56 Group is seeking an Operations Associate for a 6-month temporary assignment, based in Crown Colony, Utah. The successful candidate will provide top-tier customer service while processing insurance policy transactions accurately and on time.

Key responsibilities include collaborating with various internal departments, managing workloads efficiently, and applying customer service skills to support agents and partners. Ideal candidates will have strong organizational skills, adaptability, and a general working knowledge of MS Office.

Qualifications

• General working knowledge of MS Office.
• Ability to multi-task in a fast-paced environment.
• Strong organizational skills with attention to detail.

Responsibilities

• Deliver stellar customer service to both internal and external customers.
• Collaborate effectively with team and business partners.
• Process insurance policy transactions efficiently.

Skills

Customer service

MS Office proficiency

Strong organizational skills

Multi-tasking

Collaboration

Job description

Role Summary

The Arbella Operations Associate supports our underwriting department and agents by delivering high‑quality work aligned with Arbella’s brand. The role involves timely and accurate processing of insurance policy transactions within a single line of business, while providing best‑in‑class service to internal and external customers. The position is a 6‑month, temporary assignment that includes an onboarding program, training, and mentorship opportunities.

Key Responsibilities

• Deliver stellar customer service to both internal and external customers.
• Collaborate positively and effectively with team, department, and business partners such as Underwriting, Product, Billing and Customer Service.
• Inform the Team Manager of workload, issues, and escalated situations.
• Recognize and, if necessary, elevate problems to the Team Manager or a problem‑resolution expert.
• Communicate with various internal departments as required to complete daily work.
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority.
• Shift priorities as needed.
• Apply functional and technical skills to complete assigned tasks, which include processing new business, renewal policies, and endorsements.
• Work independently under general supervision while managing assigned work efficiently to ensure timely completion.

Qualifications

• General working knowledge of MS Office.
• Flexible and adaptable when faced with change.
• Ability to multi‑task.
• Strong organizational skills and attention to detail.
• Quick learner who can navigate multiple systems and products.
• Works well individually and as part of a team.
• Sound customer service, communication, and collaboration skills.
• Can thrive in a fast‑paced environment with strong attention to detail.

Compensation

Hourly wage range: $19.00–$20.00, based on relevant skills and experience. This is a 6‑month temporary role.