Commercial Lines Operations Pro

Arbella Insurance Group; Quincy (MA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

On-site gym and fitness classes

On-site nurse, nutritional counseling,

Full-service cafeterias

Free shuttle service to Quincy Adams T

Tuition assistance programs

Volunteer opportunities and community

Training and development programs

Supportive colleagues and inclusive

Job summary

Arbella Insurance Group in Massachusetts is seeking an Operations Associate to support our underwriting team with timely, accurate processing of commercial policy transactions. You will build solid relationships with internal customers and deliver top quality work.

The role includes handling new business, renewals, endorsements, and daily tasks in a collaborative, customer-focused environment with strong onboarding and mentoring to grow your career.

Qualifications

• Experience delivering stellar customer service to internal and external stakeholders.
• Ability to multi-task with strong organization and attention to detail.
• Willingness to learn, contribute, and take ownership of initiatives.
• Collaborative mindset with the ability to communicate across teams.

Responsibilities

• Demonstrate stellar customer service to both internal and external customers.
• Collaborate positively with team, department and business partners such as Underwriting, Research and Development, and Customer Service.
• Apprise Team Manager of workload and issues, escalating when needed.
• Complete daily work with various internal departments to fulfill tasks.
• Process new business, renewals, and endorsements with accuracy.
• Pursue work independently under supervision and manage priorities.

Skills

Customer service

Multi-tasking

Communication

Leadership

Tools

MS Office

Job description

Arbella Insurance Group in Massachusetts is seeking an Operations Associate to support our underwriting team with timely, accurate processing of commercial policy transactions. You will build solid relationships with internal customers and deliver top quality work.

The role includes handling new business, renewals, endorsements, and daily tasks in a collaborative, customer-focused environment with strong onboarding and mentoring to grow your career.