Personal Lines Lead & Process Innovator

The Carlisle Group (TCG); Reading (Berks County); On-site; USD 70,000 - 95,000; Full time

Job summary

The Carlisle Group (TCG) is seeking an experienced Personal Lines Supervisor to lead and support its Personal Lines team in a working leadership role. The ideal candidate balances day-to-day client service with strategic departmental initiatives and people development.

With 7+ years in Personal Lines and a Property & Casualty license, you will guide a skilled team, improve processes, and drive departmental success while staying engaged with clients and carrier partnerships.

Qualifications

• 7+ years of Personal Lines insurance experience.
• Proven leadership, supervisory, or team management experience.
• Active Property & Casualty license with required continuing education
• Bachelor’s degree or advanced education strongly preferred.

Responsibilities

• Manage and maintain relationships with an existing Personal Lines book of business.
• Provide day-to-day leadership, guidance, and support to Personal Lines team members.
• Assist consultants with account acquisition, servicing, and carrier quoting.
• Hire, train, onboard, and develop new team members.
• Serve as a resource for technical questions, problem-solving, and complex client needs.
• Conduct quality assurance reviews and help ensure accuracy, consistency, and timely service.
• Manage departmental projects and implement new initiatives.
• Conduct employee performance reviews and participate in compensation discussions.
• Evaluate team workloads and allocate resources to maintain efficiency and service levels.
• Develop and improve department procedures, workflows, and processes.
• Manage Personal Lines carrier relationships.
• Evaluate technology and outsourcing opportunities designed to improve efficiency.
• Lead monthly department meetings and communicate important updates and initiatives.
• Coordinate continuing education and professional development opportunities.
• Represent the Personal Lines team on company-wide innovation initiatives.

Skills

Leadership experience

Personal Lines expertise

Client service

Communication skills

Problem-solving

Education

Bachelor’s degree

Tools

Applied Epic

Microsoft Office

Job description

The Carlisle Group (TCG) is seeking an experienced Personal Lines Supervisor to lead and support its Personal Lines team in a working leadership role. The ideal candidate balances day-to-day client service with strategic departmental initiatives and people development.

With 7+ years in Personal Lines and a Property & Casualty license, you will guide a skilled team, improve processes, and drive departmental success while staying engaged with clients and carrier partnerships.