Personal Lines Insurance Service Specialist
Brown & Brown
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Descrizione del lavoro
Brown & Brown in Greensboro, NC is hiring a Personal Lines Customer Service Representative to provide prompt support for home, auto, and other personal lines policies. The role emphasizes customer experience, handling inquiries, renewals, and cross-selling opportunities.
The position requires at least 2 years in insurance customer service, proficiency with MS Office, and a Property & Casualty license. Benefits include health, retirement, and other family-friendly perks.
Competenze
- 2+ years of customer service experience in the insurance industry.
- Comprehensive knowledge of personal lines insurance (home, auto, umbrella, etc.).
- Proficient in Microsoft Windows environment, including Word, Excel, PowerPoint, and Publisher.
Mansioni
- Receive, process, and respond to customer inquiries about existing policies, coverage changes, new policies, certificates, billing, payments, or any service-related matters.
- Proactively seek referrals to solicit new business and cross-sell opportunities.
- Provide an exceptional customer experience and support renewal and policy operations.
- Document renewal, sales, and insurance operations in agency management systems.
- Attend internal and client meetings as needed and follow agency guidelines.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Brown & Brown in Greensboro, NC is hiring a Personal Lines Customer Service Representative to provide prompt support for home, auto, and other personal lines policies. The role emphasizes customer experience, handling inquiries, renewals, and cross-selling opportunities.
The position requires at least 2 years in insurance customer service, proficiency with MS Office, and a Property & Casualty license. Benefits include health, retirement, and other family-friendly perks.
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