Property & Casualty CSR — Elevate Customer Experience

Brown & Brown; Greensboro (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Support

Job summary

Brown & Brown in Greensboro, NC seeks a Property Casualty Customer Service Representative to join our growing team. You will support customers with policy questions, changes, certificates, billing, and renewals, delivering a high-quality experience.

Required: 2+ years in insurance customer service and a Property & Casualty license in good standing. You will work in a fast-paced center, document interactions, and seek cross-sell opportunities while upholding agency guidelines.

Qualifications

• 2+ years of customer service experience in the insurance industry
• Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation and umbrella liability coverages
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
• Experience handling commercial account renewals, service needs, and customer escalations
• Experience handling policy endorsement requests, certificates of insurance and Auto IDs
• Experience handling payments or billing questions

Responsibilities

• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters.
• Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
• Provide an exceptional customer experience.
• Document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Attend internal and client meetings, as needed.
• Follow agency guidelines, policies, and procedures.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.

Skills

Customer service

Insurance knowledge

Policy endorsements

Billing questions

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Publisher

Job description

Brown & Brown in Greensboro, NC seeks a Property Casualty Customer Service Representative to join our growing team. You will support customers with policy questions, changes, certificates, billing, and renewals, delivering a high-quality experience.

Required: 2+ years in insurance customer service and a Property & Casualty license in good standing. You will work in a fast-paced center, document interactions, and seek cross-sell opportunities while upholding agency guidelines.