Licensed Personal Lines Insurance Producer

Gannon Coyne & Associates, Inc.; Philadelphia (Philadelphia County); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Paid time off

Job summary

Gannon Coyne & Associates, Inc. is seeking an experienced Licensed Personal Lines Customer Service Representative to join our team in a fast-paced environment.

The role focuses on delivering exceptional service to personal lines clients, handling policy changes, renewals, billing inquiries, and coverage updates. The successful candidate will educate clients on coverage options, identify gaps, and maintain meticulous AMS360 records while staying current with carrier guidelines and product

Qualifications

• Active Property & Casualty license required.
• 1–3+ years of independent agency experience in personal lines servicing.
• Experience with carriers such as Nationwide, Travelers, Progressive, and similar markets.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a primary contact for personal lines clients.
• Manage policy changes, endorsements, renewals, billing inquiries, ID cards, and coverage updates.
• Educate clients on coverage options and help them make informed insurance decisions.
• Review accounts proactively to identify coverage gaps and opportunities.
• Process policy changes accurately and follow through with carriers and clients.
• Assist with remarketing, renewal preparation, and account rounding opportunities.
• Support clients through the claims process and act as a trusted resource.
• Maintain accurate, detailed documentation in AMS360.
• Stay current on carrier guidelines, underwriting changes, and product offerings.

Skills

Customer service

Communication

Organization

Time management

Education

Property & Casualty license

Tools

AMS360

Job description

Licensed Personal Lines Customer Service Representative

Pay: Base salary starting at $60,000 per year (salary dependent on experience)

Job Type: Full-time

We’re looking for an experienced, licensed Personal Lines Customer Service Representative who thrives in a fast-paced environment, genuinely enjoys helping clients, and takes pride in delivering exceptional service.

If you’re detail-oriented, proactive, and looking for a career not just a job, we’d love to meet you.

What You’ll Do

As a key member of our Personal Lines team, you will:

• Serve as a primary point of contact for personal lines clients
• Manage policy changes, endorsements, renewals, billing inquiries, ID cards, and coverage updates
• Educate clients on coverage options and help them make informed insurance decisions
• Review accounts proactively to identify coverage gaps and opportunities
• Process policy changes accurately and follow through with carriers and clients
• Assist with remarketing, renewal preparation, and account rounding opportunities
• Support clients through the claims process and act as a trusted resource
• Maintain accurate, detailed documentation in AMS360
• Stay current on carrier guidelines, underwriting changes, and product offerings

What You Bring

• Active Property & Casualty license (required)
• 1–3+ years of independent agency experience in personal lines servicing
• Experience working with carriers such as Nationwide, Travelers, Progressive, and similar markets
• Strong written and verbal communication skills
• Exceptional organization and attention to detail
• Ability to prioritize multiple tasks and meet deadlines
• Confidence using technology and learning new systems
• A client-first mindset and a genuine passion for building relationships

What You Can Expect

We believe people do their best work when they feel supported. Here’s what you’ll find here:

• Competitive compensation starting at $50,000+, based on experience
• Healthy work-life balance
• Collaborative, team-oriented culture
• Ongoing training and professional development
• Opportunities for advancement
• Leadership that values your ideas and contributions
• A workplace where your work truly matters
• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance
• Paid time off

Ready to Apply?

If you’re looking for a place where your experience is valued, your growth is supported, and your work makes a real impact, we’d love to hear from you.