Personal Lines Insurance Customer Service Representative

Serpe Insurance Agency; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Job summary

Serpe Insurance Agency in Chicago is seeking a Personal Lines Insurance Customer Service Representative. This role involves supporting clients with auto, home, and renters insurance policies by providing excellent customer service and processing policy changes.

The ideal candidate will have an Illinois Property & Casualty License, previous insurance experience, and strong communication skills. The position is full-time in the Lincoln Park office, five days a week, and offers competitive salary and benefits.

Qualifications

• Previous insurance experience is preferred.
• Familiarity with the AMS Client Management System is a plus.

Responsibilities

• Assist clients with policy questions, endorsements, renewals, and billing.
• Process policy changes, issue certificates and documents.
• Communicate with insurance carriers and representatives.
• Maintain accurate client records and deliver prompt, professional service.

Skills

Strong communication skills

Organization skills

Multitasking skills

Education

Illinois Property & Casualty License

Tools

AMS Client Management System

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are seeking a Personal Lines Insurance Customer Service Representative to support clients with auto, home, renters and other personal lines insurance policies. This role focuses on providing excellent customer service, processing policy changes, assisting with renewals and claims inquiries.

Responsibilities:

• Assist clients with policy questions, endorsements, renewals and billing
• Process policy changes, issue certificates and documents
• Communicate with insurance carriers and representatives
• Maintain accurate client records and deliver prompt, professional service
• Work in the Lincoln Park office full time, 5 days a week

Qualifications:

• Illinois Property & Causality License REQUIRED
• Previous insurance experience
• Knowledge of AMS Client Management System preferred
• Strong communication, organization and multitasking skills required