Licensed Insurance CSR: Customer Care & Policy Expert

The Juris Agency; Burnsville (MN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Flexible Schedule

Job summary

The Juris Agency in Minnesota is seeking a dependable Insurance Customer Service Representative to assist existing customers with policies, answer coverage and billing questions, and process policy changes. You will maintain accurate customer information and support the sales team with post-sale service.

Ideal candidates bring strong communication, organization, and problem-solving skills, with a willingness to obtain an active Property and Casualty license if not already licensed.

Qualifications

• Previous insurance or customer service experience preferred.
• Active Property and Casualty license required or willing to obtain.
• Strong verbal and written communication skills.
• Friendly, patient, and professional when working with customers.

Responsibilities

• Provide friendly and professional service by phone, email, text, and in person.
• Answer questions regarding policies, coverages, billing, payments, and claims.
• Process policy changes, endorsements, cancellations, reinstatements, and other service requests.
• Add or remove vehicles, drivers, properties, and coverages.
• Prepare insurance identification cards, evidence of insurance, binders, and certificates.
• Assist customers with billing questions and payment-related issues.
• Help customers report claims and explain the general claims process.
• Follow up with customers, underwriters, claims representatives, mortgage companies, lenders, and other third parties.

Skills

Strong communication

Organization

Problem-solving

Follow-through

Detail-oriented

Education

Active Property and Casualty license

Job description

The Juris Agency in Minnesota is seeking a dependable Insurance Customer Service Representative to assist existing customers with policies, answer coverage and billing questions, and process policy changes. You will maintain accurate customer information and support the sales team with post-sale service.

Ideal candidates bring strong communication, organization, and problem-solving skills, with a willingness to obtain an active Property and Casualty license if not already licensed.