Licensed Customer Service Representative

Insurance Express; West Palm Beach (FL); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A regional insurance agency in West Palm Beach is looking for a Licensed Customer Service Representative. In this full-time position, you will assist clients with their insurance needs, handle complaints, and manage policy changes. Candidates must possess strong communication skills and relevant licenses. The role offers a pay range of $17.00 - $20.00 per hour along with benefits, including health and dental insurance.

Responsibilities

• Identify the customers’ needs and provide solutions promptly.
• Execute policy changes accurately.
• Process policy payments efficiently.
• Manage large volumes of customer interactions.
• Provide accurate and complete information using proper tools.
• Handle customer complaints and ensure resolution.
• Keep accurate records of customer interactions.

Skills

Strong phone and verbal communication skills

Customer focus and adaptability

Ability to multi-task

Attention to detail

Education

High school degree

440 – Customer Representative License or 20-44 License

Job description

Overview

Insurance Express has been servicing our clients for over 30 years and we are seeking LICENSED CUSTOMER SERVICE REPRESENTATIVES. If you are looking to be part of a professional and growing organization this is a great opportunity to join our West Palm Beach team.

Position Description:

We are looking for a Licensed Customer Service Representative to assist our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and making policy changes. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Our ideal candidate should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. A 4-40,2-20 or 2044 is REQUIRED. Commercial Lines a Plus.

Major Areas of Responsibility

• Identify the customers’ needs and provide a solution in the most efficient manner to achieve client satisfaction
• Execute policy changes
• Process policy payments
• Effectively manage large amounts of incoming tickets, calls & emails
• Meet personal/team targets and performance quotas
• Provide accurate, valid and complete information by using the correct methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep accurate notes of customer interactions and verify customer’s contact information
• Follow communication procedures, guidelines and policies

Job Requirements

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Attention to detail, confidentiality and accuracy are key requirements

Education and Experience

• High school degree
• 440 – Customer Representative License or 20-44 License REQUIRED

Job Details

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

• 8 hour shift
• Day shift

License/Certification

• 4-40 or 20-44 (Required)

Work Location

In person