Personal Lines Customer Service Representative

Jonus Group; Saint Augustine (FL); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Employer-paid group life insurance

Gym membership reimbursement

Employee referral bonus program

Job summary

Jonus Group in Saint Augustine, FL is seeking a Licensed Customer Service Representative (4-40) to join a growing team. You will support clients and ensure smooth agency operations while handling policy changes, renewals, and billing with accuracy.

The ideal candidate holds an active Florida 4-40 license, a high school diploma, and strong communication and organizational skills. This full-time role offers health and life insurance, gym membership reimbursement, and a pathway for professional

Qualifications

• Active Florida 4-40 License is required.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Provide outstanding customer service to clients, addressing inquiries and assisting with insurance-related questions.
• Process policy change requests, endorsements, and updates with accuracy.
• Assist with underwriting, policy rewrites, re-quotes, reinstatements, and cancellations.
• Manage policy renewals and review billing accounts with insureds.
• Obtain necessary underwriting information, signatures, and supporting documentation.
• Process customer payments and maintain accurate client records in the agency management system.
• Prepare and provide proof of insurance documents, including binders, certificates, ID cards, and declarations pages.
• Document all customer interactions in compliance with agency procedures.
• Support general administrative duties, departmental projects, and office operations.

Skills

Customer service

Communication

Organization

Multitasking

Confidentiality

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Licensed Customer Service Representative (4-40)

Job Summary

Seeking a dedicated and detail-oriented Licensed Customer Service Representative (4-40) to join a growing team. You will play a pivotal role in supporting clients and ensuring smooth agency operations.

Compensation Package

• Hourly Rate: $17.00 per hour
• Full-time position (40+ hours per week)
• Comprehensive benefits package, including:
  • Employee health, dental, and vision insurance
  • Employer-paid group life insurance
  • Gym membership reimbursement
  • Employee referral bonus program
• Opportunity for professional growth within a respected insurance agency

Responsibilities

• Provide outstanding customer service to clients, addressing inquiries and assisting with insurance-related questions.
• Process policy change requests, endorsements, and updates with accuracy.
• Assist with underwriting, policy rewrites, re-quotes, reinstatements, and cancellations.
• Manage policy renewals and review billing accounts with insureds.
• Obtain necessary underwriting information, signatures, and supporting documentation.
• Process customer payments and maintain accurate client records in the agency management system.
• Prepare and provide proof of insurance documents, including binders, certificates, ID cards, and declarations pages.
• Document all customer interactions in compliance with agency procedures.
• Support general administrative duties, departmental projects, and office operations.

Qualifications/Requirements

Required:

• Active Florida 4-40 Customer Representative License.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional demeanor with the ability to maintain confidentiality.
• Strong problem-solving skills and ability to work independently and collaboratively.

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