Personal Lines Customer Service Representative

Jonus Group; Jensen Beach (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid group life insurance

Gym membership reimbursement

Employee referral bonus program

Job summary

Jonus Group is seeking a Licensed Customer Service Representative (CSR) in Florida to deliver exceptional service to existing accounts and help grow client relationships. The ideal candidate has at least one year in the insurance industry, preferably with an independent agency.

The role offers an hourly rate of $19.23 ($40,000 annually) plus commission potential and a comprehensive benefits package, including medical/dental/vision, life insurance, gym reimbursement, and referral bonuses.

Qualifications

• Active Florida 4-40 Customer Representative License.
• Minimum of 1 year of experience in an insurance agency setting.
• Strong communication and customer service skills.
• Proficiency with agency management systems and Microsoft Office Suite.
• Excellent organizational and multitasking abilities.

Responsibilities

• Provide exceptional service to existing accounts and respond promptly to client inquiries.
• Process endorsements, renewals, cancellations, and policy changes with accuracy and efficiency.
• Review coverage options and offer tailored recommendations based on client needs.
• Follow up on quote opportunities and agency-generated leads.
• Identify cross-selling opportunities to round out client accounts.
• Maintain accurate and up-to-date client records and documentation.
• Collaborate with multiple insurance carriers to secure competitive coverage options.
• Build and nurture long-term relationships with clients while delivering outstanding customer service.

Skills

Strong communication

Customer service

Organizational skills

Tools

Agency management systems

Microsoft Office Suite

Job description

Licensed Customer Service Representative (CSR)

Job Summary

The ideal candidate will have a passion for delivering exceptional customer service, a keen eye for detail, and a minimum of one year of experience in the insurance industry, preferably within an independent insurance agency. This role offers the opportunity to build long-term client relationships while contributing to the agency's continued growth and success.

Compensation Package

• Hourly Rate: $19.23 per hour (equivalent to $40,000 annually)


• Commission Potential: $2,000 - $10,000+ annually through cross-selling opportunities


• Comprehensive benefits package, including:
  
  
  
  • Medical, dental, and vision coverage
  
  
  • Employer-paid group life insurance
  
  
  • Gym membership reimbursement
  
  
  • Employee referral bonus program
  
  
  
  

Responsibilities

• Provide exceptional service to existing accounts and respond promptly to client inquiries.


• Process endorsements, renewals, cancellations, and policy changes with accuracy and efficiency.


• Review coverage options and offer tailored recommendations based on client needs.


• Follow up on quote opportunities and agency-generated leads.


• Identify cross-selling opportunities to round out client accounts.


• Maintain accurate and up-to-date client records and documentation.


• Collaborate with multiple insurance carriers to secure competitive coverage options.


• Build and nurture long-term relationships with clients while delivering outstanding customer service.

Qualifications/Requirements

Required:

• Active Florida 4-40 Customer Representative License.


• Minimum of 1 year of experience in an insurance agency setting.


• Strong communication and customer service skills.


• Proficiency with agency management systems and Microsoft Office Suite.


• Excellent organizational and multitasking abilities.

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