Personal Lines Customer Service Representative

Brown & Brown; Meridian (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Support

Paid Time Off

Holidays

Partner Discounts

Job summary

Brown & Brown in Meridian, ID is seeking a Personal Lines Customer Service Representative to join a growing team. You will handle high-volume client inquiries, process policy changes, and assist in new and retained business while ensuring timely responses and accuracy.

The role emphasizes strong communication and service excellence, with licensing support within 90 days and familiarity with Microsoft Office 365. A high school diploma is required, with a Bachelor's degree preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 6 months P&C insurance experience. Licensing preferred; able to obtain within 90 days.
• Proficient in Microsoft Office 365 (Outlook, Excel, OneNote, etc.).
• Strong oral and written communication skills.

Responsibilities

• Receives phone calls for quotes, changes to coverage and new policies.
• Completes changes/requests within 24 hours of receipt.
• Assists in production of new/enhanced accounts and retention of existing accounts.
• Responds to client requests for certificates of insurance or auto ID cards.
• Handles terminations or cancellations and collects premiums when applicable.

Skills

P&C insurance knowledge

Customer service

Communication

Microsoft Office 365

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office 365

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Meridian, ID!Responsible for responding to client requests and questions in a high-volume call center. Provides prompt, efficient, high-quality service. Assists in the production of new/enhanced accounts and retention of existing accounts.How You Will Contribute:Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions. Completes changes/requests within 24 hours of receipt.Determines acceptability and placement of coverage, completes applications or endorsements and collects premiums if applicable.Binders and/or policy or endorsement requests are to be completed within 24 hours of date quoted to client.Responds to client requests for certificates of insurance or auto ID cards.Receives and reviews all terminations and cancellations to determine action to be taken and takes necessary action upon receipt.Handles premium collection through forms, letters and request cancellation of policies when necessary.Maintain a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential errors and omissions of claims.Actively seeks referrals from current clients to solicit new business prospects.Performs a broad variety of administrative duties and staff support services for an assigned group or leader.Processes a variety of confidential information and documents securely.Provides training and support to new members of the team.Licenses & Certifications: P&C licensed preferred; or able to obtain within 90 days.Skills & Experience to be Successful:High school diploma or equivalent required; Bachelor’s degree preferred.Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.).Strong oral and written communication skills.Exceptional customer service and interpersonal skills.Demonstrated critical thinking and problem-solving skills.6 months P&C insurance experience.#LI-KM1Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.