Personal Lines Customer Services Representative

Brown & Brown; Meridian (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Benefits

401k

Employee Stock Purchase Plan (ESPP)

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness Support

Paid Time Off

Holidays

Employee Discounts

Job summary

Brown & Brown in Meridian, ID seeks a Personal Lines Customer Service Representative to join our growing team in a high-volume call center, delivering prompt, high-quality service to clients. You will respond to requests, process quotes and policy changes, and support retention efforts.

This role emphasizes timely action, accurate data entry, and a commitment to customer care. P&C licensing preferred or obtainable within 90 days; high school diploma required; familiarity with Microsoft Office.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Knowledge of Microsoft Office 365 (Outlook, Excel, Word, etc.).
• Strong oral and written communication skills.
• Exceptional customer service and interpersonal skills.
• Demonstrated critical thinking and problem-solving skills.
• 6 months P&C insurance experience.

Responsibilities

• Receives high-volume calls and responds to quotes, changes to coverage, and new policies within 24 hours.
• Determines acceptability and placement of coverage; processes applications/endorsements and collects premiums if applicable.
• Completes binders and policy/endorsement requests within 24 hours of quote.
• Responds to requests for certificates of insurance or auto ID cards.
• Processes terminations and cancellations and takes necessary action.

Skills

Customer service

Strong communication

Problem solving

P&C license preferred

6 months P&C insurance experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office 365

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Meridian, ID!

Responsible for responding to client requests and questions in a high-volume call center. Provides prompt, efficient, high-quality service. Assists in the production of new/enhanced accounts and retention of existing accounts.

How You Will Contribute:

• Receives phone calls requesting quotes, changes to existing coverage and/or new policies and asking questions. Completes changes/requests within 24 hours of receipt.
• Determines acceptability and placement of coverage, completes applications or endorsements and collects premiums if applicable.
• Binders and/or policy or endorsement requests are to be completed within 24 hours of date quoted to client.
• Responds to client requests for certificates of insurance or auto ID cards.
• Receives and reviews all terminations and cancellations to determine action to be taken and takes necessary action upon receipt.
• Handles premium collection through forms, letters and request cancellation of policies when necessary.
• Maintain a concern for timeliness and completeness when interacting with clients, agency and carrier personnel to minimize potential errors and omissions of claims.
• Actively seeks referrals from current clients to solicit new business prospects.
• Performs a broad variety of administrative duties and staff support services for an assigned group or leader.
• Processes a variety of confidential information and documents securely.
• Provides training and support to new members of the team.

Licenses & Certifications:

• P&C licensed preferred; or able to obtain within 90 days.

Skills & Experience to be Successful:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.).
• Strong oral and written communication skills.
• Exceptional customer service and interpersonal skills.
• Demonstrated critical thinking and problem-solving skills.
• 6 months P&C insurance experience.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".