Personal Lines Agent

Outer Banks Insurance Agency, Inc.; Kill Devil Hills (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Professional Development

Job summary

A regional insurance agency in North Carolina is seeking a Personal Lines Agent to maintain and manage customer relationships by addressing inquiries and ensuring prompt service. The ideal candidate will hold an NC insurance license and possess a minimum of two years of account management experience in personal lines insurance. This role focuses on customer communication, insurance coverage proposals, and maintaining strong client ties within a growing industry.

Qualifications

• Hold the insurance license required by NC.
• Have at least two years of personal lines insurance account management experience.
• Strong knowledge of insurance products, coverages, and underwriting procedures.

Responsibilities

• Identify, qualify, and develop personal insurance opportunities with clients.
• Maintain excellent relationships through regular follow-up and support.
• Obtain the best coverage/rate for clients and process quotes as needed.

Skills

Customer focus

Communication skills

Problem-solving

Attention to detail

Technology proficiency

Education

NC Insurance License

2+ years in personal lines management

Tools

Agency management systems

Job description

Benefits

• 401(k)


• 401(k) matching


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off

Job Description

The Personal Lines Agent at Outer Banks Insurance Agency Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay


• Professional Development


• Job Stability in a growing industry

Responsibilities

• Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.


• Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.


• Actively prospect, round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs.


• Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.


• Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support.


• Support and prepare clients for renewal and retention, and maintain strong client relationships.


• Anticipate, respond to, and follow up on all existing client needs.


• Monitor, review, and report on key metrics to ensure sales targets are achieved, and execute sales activity documentation in a timely, accurate, and professional manner.


• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.


• Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.

Qualifications

• Hold the insurance license required by NC and have a minimum of two years personal lines insurance account management experience.


• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.


• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.


• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.


• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.


• Technology and Computer proficiency including agency management systems.