Insurance Account Manager

Emil Rummel Insurance Agency; Caro (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Emil Rummel Insurance Agency in Michigan is seeking an experienced Personal Lines Insurance Account Manager to join our team full-time. You will be the primary contact for Personal Lines clients, ensuring excellent service, accurate coverage, and proactive account management.

You will review renewals, process endorsements, and explore upsell opportunities while collaborating with producers and carriers to grow client relationships and protect their assets.

Qualifications

• Customer service experience required.
• Property & Casualty license preferred upon hire; required within 6 months.
• CISR or CIC designation preferred; CISR or CIC required within 24-36 months.

Responsibilities

• Serve as a primary point of contact for Personal Lines clients by phone, email, and other communication channels.
• Provide friendly, professional, and responsive service to existing clients and prospective customers.
• Review coverage and premiums at renewal and identify opportunities to improve protection or value.
• Process endorsements, requotes, remarketing, renewals, and policy changes.
• Look for account-rounding, upselling, and cross-selling opportunities when appropriate.
• Discuss Commercial Lines, Farm/Ag, and Life opportunities and make referrals to the appropriate team.
• Ask existing clients for referrals and make sure those opportunities are properly documented and followed up on.
• Process and issue new policies when appropriate, including gathering information, preparing quotes, obtaining applications, collecting payments, and submitting information to carriers
• Assist clients with certificates and information requested by banks, mortgage companies, and auto dealers.
• Receive claim information, explain available coverage, and assist clients when issues arise.
• Work with clients to resolve underwriting requirements and maintain appropriate coverage.
• Maintain accurate client records and keep agency management systems and communications organized.
• Stay current on carrier websites, agency technology, underwriting guidelines, and eligibility requirements.
• Participate in staff meetings, training, seminars, and professional development.
• Follow agency workflows and look for ways to improve processes and efficiency.
• Work collaboratively with producers, account managers, carriers, and other team members.

Job description

Insurance Account Manager

Build a Career Where Your Insurance Experience Is Valued

Are you an experienced Personal Lines insurance professional who enjoys helping clients, solving problems, and building strong relationships?

We're looking for a dependable, knowledgeable Personal Lines Insurance Account Manager to join our team. This is a full-time opportunity for someone who enjoys the combination of client service, account management, and consultative sales and wants to continue developing their insurance career.

You’ll work closely with clients, carriers, producers, and other team members to make sure customers receive excellent service and the right coverage as their needs change. You’ll also have opportunities to round accounts, identify additional coverage needs, generate referrals, and contribute directly to agency growth.

What You'll Do

• Serve as a primary point of contact for Personal Lines clients by phone, email, and other communication channels.
• Provide friendly, professional, and responsive service to existing clients and prospective customers.
• Review coverage and premiums at renewal and identify opportunities to improve protection or value.
• Process endorsements, requotes, remarketing, renewals, and policy changes.
• Look for account-rounding, upselling, and cross-selling opportunities when appropriate.
• Discuss Commercial Lines, Farm/Ag, and Life opportunities and make referrals to the appropriate team.
• Ask existing clients for referrals and make sure those opportunities are properly documented and followed up on.
• Process and issue new policies when appropriate, including gathering information, preparing quotes, obtaining applications, collecting payments, and submitting information to carriers
• Assist clients with certificates and information requested by banks, mortgage companies, and auto dealers.
• Receive claim information, explain available coverage, and assist clients when issues arise.
• Work with clients to resolve underwriting requirements and maintain appropriate coverage.
• Maintain accurate client records and keep agency management systems and communications organized.
• Stay current on carrier websites, agency technology, underwriting guidelines, and eligibility requirements.
• Participate in staff meetings, training, seminars, and professional development.
• Follow agency workflows and look for ways to improve processes and efficiency.
• Work collaboratively with producers, account managers, carriers, and other team members.

What We're Looking For

• Customer service experience required.
• Property & Casualty license preferred upon hire; required within 6 months.
• CISR or CIC designation preferred; CISR or CIC required within 24-36 months.
• Strong communication and relationship-building skills.
• Excellent organization and time-management abilities.
• Strong problem-solving skills and attention to detail.
• Comfortable working with computers, agency management systems, email, phones, and other technology.
• Professional, ethical, and dependable.
• Team-oriented with the ability to work independently.
• Willingness to continue learning and developing professionally.

A Career With Room to Grow

We want team members who are interested in more than simply processing transactions. You’ll have the opportunity to build client relationships, expand your insurance knowledge, develop your sales skills, and take on greater responsibility over time.

Our agency values are built around Honesty, Integrity, Professionalism, Relationships Matter, and Learning, Developing & Growing. We believe those values should show up in the way we treat our clients and each other.

If you're a Personal Lines insurance professional who takes pride in providing great service, enjoys finding ways to better protect clients, and wants an opportunity to grow with a strong team, we'd love to hear from you.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance