Personal Lines Client Service Specialist

Arthur J. Gallagher & Co. (AJG); Jacksonville (IL); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Personal Lines Client Service Manager for a fully remote role across the United States. You will serve clients by answering questions on policies, endorsements, and claims, and tailor solutions for auto, homeowners, and umbrella coverages.

You will maintain client and policy data, use Gallagher’s systems to improve service quality, and collaborate with the team to secure existing business while handling multiple priorities.

Qualifications

• Bachelor's degree or GED with 3+ years experience
• Producer's license
• Strong written and verbal communication skills
• Proficient in using technology to maximize productivity and quality

Responsibilities

• Provide personalized service answering questions about policies, endorsements and claims.
• Maintain accurate client and policy data using Gallagher’s technology to streamline processes.

Skills

Client service

Claims management

Written & verbal communication

Licensing knowledge

Education

Bachelor's degree or GED with 3+ years experience

Producer's license

Tools

Microsoft Office

Applied Epic

Salesforce

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

As part of our continued growth, we are building a talent pipeline for future Personal Lines Client Service Manager opportunities. While this role is not currently open, it is fully remote, and we welcome the opportunity to connect with strong talent for upcoming needs.

How you'll make an impact

In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

About You

Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's license. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality. Appropriate licensing as required.

Nice to have:

• 1+ years of prior call center experience
• Currently licensed in P&C
• Working knowledge of Microsoft software, Applied Epic, and Salesforce.

Here’s what you’ll bring to the role:

• You’ll hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service.
• You’ll hold an active Producer’s license or be willing to obtain one within 90 days of hire.
• You’ll use written and verbal communication skills effectively and leverage technology to enhance productivity.
• You’ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)