Client Service Manager

Arthur J. Gallagher & Co. (AJG); Lowell (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. (AJG) seeks a Client Service Manager to join our Commercial team in Lowell. You will work with clients and colleagues to deliver tailored insurance solutions, strengthen relationships, and ensure high-value service.

The role involves renewals, advising on coverage, and mentoring team members. It is a path to future senior opportunities, with a remote option for select needs.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience.
• Proficiency in Microsoft Office.
• Property and Casualty Insurance License.
• Desire to build relationships and deliver results.

Responsibilities

• Manage renewals, gather client information, analyze needs and deliver tailored solutions.
• Identify coverage gaps, review claims, secure existing business and drive additional services.
• Build and maintain strong relationships with clients and carrier partners with timely responses.
• Support team with consultative risk management conversations and strategies.
• Mentor team members through delegating tasks, feedback, and professional growth.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to boost productivity and deliver quality results.
• Manage multiple priorities to meet client expectations on time.

Skills

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact.

As part of our continued growth, we are building a talent pipeline for future senior level Commercial Client Service Manager opportunities. While this role is not currently open, it is open to being fully remote, and we welcome the opportunity to connect with strong talent for upcoming needs.

How you’ll make an impact

You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld.

Here’s what you’ll do:

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About you

Here’s what you’ll bring to the role:

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
• OR-
• High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)