Small Business Client Service Manager

Arthur J. Gallagher & Co. (AJG); Scottsdale (AZ); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid parental leave

401(K) and Roth options

Flexible work hours

Training programs

Job summary

A leading insurance brokerage firm in Arizona is seeking a remote bilingual Account Manager to deliver exceptional customer service. This role involves securing existing business, nurturing client relationships, and mentoring team members. The ideal candidate requires a bachelor's degree or equivalent experience, a Property and Casualty Insurance License, and proficiency in Microsoft Office. The company offers competitive compensation and a comprehensive benefits package, emphasizing inclusion and diversity.

Qualifications

• Bachelor's degree with minimum 1+ years client service and/or claims management experience.
• High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
• Property and Casualty Insurance License required.
• Spanish bilingual required.

Responsibilities

• Lead the renewal process to deliver solutions to clients.
• Secure existing business and drive additional service sales.
• Nurture relationships with clients and stakeholders.
• Guide team members in client risk management discussions.
• Mentor Client Service team for continuous learning.
• Conduct audits to ensure compliance with standards.
• Maintain accurate client and policy data.
• Utilize Gallagher technology to improve productivity.
• Effectively manage multiple priorities

Skills

Customer service expertise

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree or High School diploma with experience

High School/GED with 3+ years experience

Tools

Microsoft Office

Job description

Overview

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How you'll make an impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

#Remote #LI-LO1

About You

Skills for Success:

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.