Client Service Manager

Arthur J. Gallagher & Co. (AJG); Tampa (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Senior Personal Lines Client Service Manager II in a hybrid Tampa, FL setting. You will lead complex client relationships, shape strategy, and drive smarter coverage solutions.

This role emphasizes consultative service, renewal leadership, and proactive engagement to elevate client experience. You will manage moderately complex Personal Lines accounts, maintain a P&C license, and provide guidance on coverage decisions while collaborating with a high-performance team.

Qualifications

• Progressive experience in insurance client service or account management, handling moderately complex Personal Lines accounts independently.
• Active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes.
• Ability to provide expert guidance on complex client inquiries with a consultative approach.
• Strong communication style that builds trust and simplifies complexity.
• Highly organized with the ability to manage competing priorities and renewal timelines.

Responsibilities

• Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
• Lead complex renewals end-to-end, aligning coverage with risk and managing timelines.
• Build strong client relationships through proactive engagement, anticipating needs and driving retention.
• Provide expert guidance on coverage decisions and resolve service challenges independently.
• Drive retention, satisfaction, and portfolio growth through insight-led delivery.
• Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.

Skills

Relationship management

Renewals management

Consultative communication

Problem solving

Organizational skills

Education

Active P&C license

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Take your expertise to the next level. As a Senior Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You’ll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact.

How you'll make an impact

• Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
• Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
• Build strong client relationships through proactive engagement, anticipating needs and driving retention.
• Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals.
• Provide expert guidance on complex coverage decisions and resolve service challenges independently.
• Ensure operational excellence through accuracy, compliance, and continuous process improvement.
• Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.
• Leverage data and digital tools to deliver efficient, modern client service.
• Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.

About You

Here’s what you’ll bring to the role:

• Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.
• Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes.
• Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance.
• Communicate effectively with a consultative approach, building trust and simplifying complexity.
• Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity.
• Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively.
• Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery.
• Collaborate and influence through expertise, supporting team performance without formal authority.
• Act as a relationship builder, problem solver, focused on strong client outcomes and career progression.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)