Client Service Manager II

Arthur J. Gallagher & Co. (AJG); Danbury (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Educational expense reimbursement

Paid parental leave

Flexible work hours

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a Private Client Service Manager in Danbury, Connecticut, to manage High Net Worth clients' personal insurance programs while ensuring service excellence. Responsibilities include building client relationships, guiding revenue growth by addressing unique client needs, and mentoring junior staff. Candidates should have a relevant degree alongside extensive client service or claims experience. The role offers competitive compensation and a comprehensive benefits package, including medical plans, 401(K) options, and paid parental leave.

Qualifications

• 5+ years of client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Build relationships with High Net Worth clients and provide ongoing service.
• Counsel clients on insurance options and grow revenue.
• Ensure compliance with service standards and best practices.

Skills

Client relationship management

Revenue growth strategies

Market expertise

Leadership and mentorship

Operational excellence

Education

Bachelor's degree with 5+ years experience or High School degree/GED with 10+ years

Job description

Overview

As part of our continued growth, we are building a talent pipeline for future Personal Lines Inside Sales opportunities. While this role is not currently open, we welcome the opportunity to connect with strong talent for upcoming needs. Are you ready to take your career to the next level by working with prestigious clients and delivering tailored insurance solutions? As a Private Client Service Manager at Gallagher, you’ll be the trusted advisor for High Net Worth individuals, managing their personal insurance programs and ensuring their unique needs are met with precision and care. Reporting to the Private Client Service Supervisor, you’ll play a pivotal role in safeguarding their lifestyles, growing relationships, and driving new business opportunities.

How you'll make an impact

• Client Relationship Management:
  • Build and nurture relationships with High Net Worth clients, providing proactive, high-quality service that anticipates their needs.
  • Conduct annual reviews of insurance programs to ensure clients are fully protected and recommend enhancements based on their evolving risk profiles.
• Revenue Growth:
  • Counsel clients on additional lines of insurance or limit increases to address their unique exposures.
  • Actively seek referrals from existing clients and centers of influence to generate new business opportunities.
• Leadership in Insurance Strategy:
  • Take charge of the renewal process, ensuring timely delivery of the best solutions tailored to each client’s needs.
  • Collaborate with Producers and lead the design, marketing, and service strategy for client insurance programs.
• Market Expertise:
  • Cultivate strong relationships with carriers, leveraging your knowledge to secure the best coverage options for clients.
  • Stay informed about market trends and know which carriers are best suited for specific risks.
• Team Development:
  • Coach and mentor Client Service Managers and Associates, fostering continuous learning and professional growth.
• Operational Excellence:
  • Ensure accurate client and policy data is maintained within Gallagher systems.
  • Execute best practices and leverage shared services to maximize efficiency.
  • Conduct audits to ensure compliance with service standards and timelines.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors

• You’re passionate about delivering exceptional service and building lasting relationships.
• You thrive in a fast-paced environment and excel at managing large accounts with frequent client contact.
• You’re a strategic thinker with a knack for identifying opportunities to grow revenue and enhance client satisfaction.
• You’re a skilled negotiator with deep market knowledge and the ability to secure the best solutions for your clients.
• You’re tech-savvy and detail-oriented, ensuring seamless operations and compliance.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.**

We value inclusion and diversity

We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.