Personal Lines Client Manager

Emil Rummel Insurance Agency; Caro (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Rummel Insurance Agency in Caro, MI is seeking a Personal Lines Account Manager to build lasting client relationships and provide knowledgeable guidance for homeowners, auto, and other personal policies. You’ll service existing clients, assist prospects, and identify coverage opportunities.

This hybrid role emphasizes organized workflow, accurate record keeping, and strong communication. A license in Michigan P&C is preferred or must be obtained within six months, with Life and CISR/CIC designs

Qualifications

• High school diploma or equivalent; college education welcomed.
• Previous customer service experience required.
• Computer proficiency and the ability to learn insurance software and agency management systems are required.
• A Michigan Property & Casualty license is preferred upon hire and must be obtained within six months if not already licensed.
• A Life insurance license is preferred.
• A CISR or CIC designation is preferred upon hire, with a designation required within 24–36 months.
• Strong verbal and written communication skills.
• Excellent organizational skills, attention to detail, and time management.
• Problem-solving skills and the ability to manage multiple priorities.
• A professional, ethical, and team-oriented approach to working with clients and colleagues.
• A willingness to learn, develop professionally, and take ownership of client relationships.

Responsibilities

• Deliver friendly, professional, and timely service to clients by phone, email, or other communication channels.
• Manage and service personal lines accounts, including homeowners, auto, and other personal insurance policies.
• Review existing policies and renewal premiums to identify coverage gaps, savings opportunities, and potential account improvements.
• Process policy changes, renewals, new business, cancellations, and other service requests accurately and efficiently.
• Prepare quotes, remarket policies when appropriate, and recommend additional coverage based on clients’ needs.
• Identify cross-selling opportunities and refer commercial, farm/agriculture, and life insurance prospects to the appropriate team members.
• Build client relationships that encourage retention, referrals, and long-term loyalty.
• Maintain accurate client information, policy documentation, and activity records in the agency management system.
• Assist clients with insurance claims questions, underwriting requirements, and coverage concerns.
• Provide insurance information to mortgage companies, banks, auto dealerships, and other authorized parties as requested.
• Stay current on insurance company guidelines, eligibility requirements, software systems, and agency procedures.
• Collaborate with teammates, participate in staff meetings and professional development, and contribute to improving agency workflows.
• Uphold the agency’s core values of honesty, integrity, professionalism, building relationships, and continuous learning and growth.

Skills

Customer service

Verbal communication

Written communication

Organization

Time management

Problem solving

Team oriented

Willingness to learn

Education

High school diploma or equivalent

Tools

Insurance software

Agency management systems

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Rummel Insurance Agency | Caro, MI

Rummel Insurance Agency is seeking a customer-focused and detail-oriented Personal Lines Account Manager to join our team. In this role, you’ll build lasting relationships with clients by providing knowledgeable insurance guidance, exceptional service, and personalized coverage solutions. You’ll work with existing personal lines customers, assist prospective clients, identify opportunities to expand coverage, and help ensure clients have the protection they need.

We’re looking for someone who communicates professionally, enjoys helping people, takes pride in staying organized, and is motivated to grow their insurance knowledge and skills.

What You’ll Do

• Deliver friendly, professional, and timely service to clients contacting the agency by phone, email, or other communication channels.
• Manage and service personal lines accounts, including homeowners, auto, and other personal insurance policies.
• Review existing policies and renewal premiums to identify coverage gaps, savings opportunities, and potential account improvements.
• Process policy changes, renewals, new business, cancellations, and other service requests accurately and efficiently.
• Prepare quotes, remarket policies when appropriate, and recommend additional coverage based on clients’ needs.
• Identify cross-selling opportunities and refer commercial, farm/agriculture, and life insurance prospects to the appropriate team members
• Build client relationships that encourage retention, referrals, and long-term loyalty.
• Maintain accurate client information, policy documentation, and activity records in the agency management system.
• Assist clients with insurance claims questions, underwriting requirements, and coverage concerns.
• Provide insurance information to mortgage companies, banks, auto dealerships, and other authorized parties as requested.
• Stay current on insurance company guidelines, eligibility requirements, software systems, and agency procedures.
• Collaborate with teammates, participate in staff meetings and professional development, and contribute to improving agency workflows.
• Uphold the agency’s core values of honesty, integrity, professionalism, building relationships, and continuous learning and growth.

What We’re Looking For

• High school diploma or equivalent; college education or relevant experience is welcome.
• Previous customer service experience is required.
• Computer proficiency and the ability to learn insurance software and agency management systems are required.
• A Michigan Property & Casualty insurance license is preferred upon hire and must be obtained within six months if not already licensed.
• A Life insurance license is preferred.
• A CISR or CIC professional designation is preferred upon hire, with a designation required within 24–36 months.
• Strong verbal and written communication skills.
• Excellent organizational skills, attention to detail, and time management.
• Problem-solving skills and the ability to manage multiple priorities.
• A professional, ethical, and team-oriented approach to working with clients and colleagues.
• A willingness to learn, develop professionally, and take ownership of client relationships.

Schedule & Work Environment

• Job Type: Full-time
• Location: Caro, Michigan
• Work Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Work Arrangement: Hybrid schedule, approximately 80% in-office and 20% from home; alternate schedules may be available.

Why Join Rummel Insurance Agency?

This is an opportunity to build a rewarding career in insurance while helping individuals and families protect what matters most. You’ll have the opportunity to strengthen your insurance expertise, develop lasting client relationships, and continue growing professionally as part of a collaborative team.