Personal Lines Account Manager

gpac; Port Orchard (WA); On-site; USD 85,000 - 120,000; Full time

Job summary

gpac is seeking an experienced Personal Lines operations leader in Port Orchard, WA. You will manage a select portfolio of high-end Personal Lines clients and partner with the Director of Personal Lines to guide day-to-day operations.

This role emphasizes developing efficient workflows, identifying growth opportunities, and delivering exceptional customer service. You will mentor staff, oversee reporting, and strengthen carrier relationships in a collaborative team environment.

Qualifications

• 5+ years of experience in Personal Lines insurance.
• Active WA P&C License.
• Proficiency with Applied Epic (strongly preferred).
• Self-motivation and a strong sense of accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

Responsibilities

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Personal Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Skills

Leadership

Interpersonal skills

Organizational skills

Customer service

Team collaboration

Problem solving

Accountability

Tools

Applied Epic

Microsoft Office

Job description

Role

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Personal Lines to oversee day‑to‑day operations.
• Identify growth opportunities for the department, including cross‑selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Qualifications

• A minimum of 5 years of experience in Personal Lines insurance.
• An active WA P & C License.
• Proficiency with Applied Epic (strongly preferred).
• Self‑motivation and a strong sense of accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• The ability to work collaboratively in a team environment.
• Outstanding problem‑solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.