Personal Lines Account Manager

gpac; Bremerton (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

gpac in Bremerton, WA is seeking a Senior Personal Lines Operations Manager to lead a high-end client portfolio and drive departmental efficiency. You will partner with the Director of Personal Lines to shape day-to-day operations, identify growth opportunities, and uphold top-tier client service.

The role emphasizes cross-functional collaboration, performance tracking, carrier relationships, and staff development, with ongoing training on agency systems and carrier websites.

Qualifications

• Minimum of 5 years of experience in Personal Lines insurance.
• Active WA P&C License.
• Proficiency with Applied Epic (strongly preferred).
• Self-motivation and a strong sense of accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• The ability to work collaboratively in a team environment.
• Outstanding problem-solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

Responsibilities

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Personal Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Skills

Personal Lines experience

Leadership

Team collaboration

Customer service

Problem solving

Report analysis

Office proficiency

Tools

Applied Epic

MS Office

Job description

Role

• Manage a select portfolio of high-end Personal Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Personal Lines to oversee day‑to‑day operations.
• Identify growth opportunities for the department, including cross‑selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Qualifications

• A minimum of 5 years of experience in Personal Lines insurance.
• An active WA P & C License.
• Proficiency with Applied Epic (strongly preferred).
• Self‑motivation and a strong sense of accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• The ability to work collaboratively in a team environment.
• Outstanding problem‑solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.