Personal Lines - Account Manager

Brand and Britt Insurance; Grayson (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Brand and Britt Insurance in Georgia seeks a Personal Lines Account Manager to service and retain an established book of personal lines clients. This is an in-office, full-time role (40 hours/wk) with a Monday–Friday schedule, supporting home, auto, umbrella policies and more.

You will manage policy changes, renewals and inquiries, coordinate with producers, and maintain accurate records in the agency management system. Prior personal lines experience is preferred.

Qualifications

• 1+ years of personal lines insurance experience preferred.
• Active Property & Casualty license (or willingness to obtain quickly).
• Strong communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with agency management systems (Applied Epic) is a plus.

Responsibilities

• Manage a book of personal lines accounts (home, auto, umbrella, etc.).
• Handle policy changes, endorsements, renewals, and cancellations.
• Respond to client inquiries via phone and email in a timely manner.
• Review coverages and identify opportunities to improve protection.
• Remarket policies when necessary to maintain competitive pricing.
• Work closely with producers to support client needs and retention.
• Process certificates, ID cards, and other policy documentation.
• Maintain accurate and up-to-date client records in the agency management system.

Skills

Personal lines insurance

Customer service

Communication

Organizational skills

Tools

Applied Epic

Job description

Brand and Britt Insurance is an independent insurance agency serving clients through locations in Loganville, Monroe, Grayson, and Buford. We provide a wide range of personal insurance options, such as auto, boat, collector car insurance, and individual annuities, among others. Our comprehensive offerings extend to commercial insurance coverage for businesses, including agribusiness, bonds, and business owner policies. At Brand and Britt Insurance, we aim to deliver tailored solutions for all your insurance and business needs.

Personal Lines Account Manager (In-Office, Full-Time)

We are seeking a reliable and detail-oriented Personal Lines Account Manager to join our growing insurance agency. This is a full-time, in-office position (40 hours per week) focused on servicing and retaining an established book of personal lines clients.

Responsibilities

• Manage a book of personal lines accounts (home, auto, umbrella, etc.)
• Handle policy changes, endorsements, renewals, and cancellations
• Respond to client inquiries via phone and email in a timely manner
• Review coverages and identify opportunities to improve protection
• Remarket policies when necessary to maintain competitive pricing
• Work closely with producers to support client needs and retention
• Process certificates, ID cards, and other policy documentation
• Maintain accurate and up-to-date client records in the agency management system

Qualifications

• 1+ years of personal lines insurance experience preferred
• Active Property & Casualty license (or willingness to obtain quickly)
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Experience with agency management systems (Applied Epic) is a plus

What We Offer

• Paid time off and holidays
• Oppotunities for growth within the agency
• Supportive, team-oriented office environment
• Consistent schedule: Monday–Friday, 40 hours per week (in-office)

Why Join Us

• We pride ourselves on building long-term relationships with our clients and providing high-level service. If you’re looking for a stable role where you can make an impact and grow within a team, we’d love to connect.