Personal Lines Account Manager

WalkerHughes Insurance; Carmel (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

WalkerHughes Insurance, located in Carmel, Indiana, is looking for an experienced Commercial Lines Account Manager. The role involves managing an established book of business, providing exceptional client service, and ensuring accurate policy administration. Candidates should have over 4 years of experience in the insurance industry, ideally with a focus on commercial lines, alongside strong analytical skills and proficiency in agency management systems. The position is ideal for self-motivated individuals seeking to support client retention and growth.

Qualifications

• 4+ years of experience in the insurance industry, preferably in Commercial Lines.
• Strong understanding of commercial insurance coverage and industry practices.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Manage and service a commercial lines book of business with a client-first approach.
• Prepare and process policies, renewals, endorsements, and documentation.
• Partner with Community Business Advisors to support client retention and sales growth.

Skills

Client-first approach

Strong analytical skills

Verbal communication

Detail-oriented

Self-motivation

Education

4+ years in insurance industry (Commercial Lines preferred)

Proficiency in Microsoft Office

Tools

Agency management systems

Job description

About the Role

WalkerHughes Insurance is seeking an experienced Commercial Lines Account Manager to independently manage an established book of business within our Select Business Unit. This role focuses on delivering exceptional client service, managing policy renewals, and supporting growth by partnering with Community Business Advisors.

Key Responsibilities

Account Management & Client Service

• Manage and service a commercial lines book of business with a strong client-first approach
• Respond to client inquiries related to policies, endorsements, billing, and claims
• Review complex documents including renewals, claims, applications, and supporting data
• Maintain accurate client records and follow-up activities within agency systems
• Coordinate with carriers to resolve claims and complex service issues

Policy Administration & Renewals

• Prepare and process policies, renewals, endorsements, binders, and related documentation
• Lead the renewal process and proactively address client needs and coverage gaps
• Ensure accuracy and compliance to minimize errors and omissions

Growth & Advisor Support

• Partner with Community Business Advisors to support client retention and sales growth
• Identify and support new business opportunities within existing accounts
• Contribute to strengthening long-term client relationships

Qualifications

• 4+ years of experience in the insurance industry (Commercial Lines preferred)
• Strong understanding of commercial insurance coverage and industry practices
• Detail-oriented with strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• High level of customer focus and professionalism
• Proficient in Microsoft Office and agency management systems
• Self-motivated with the ability to work independently