Personal Lines Account Executive – Growth & Retention

Capitol Federal® Savings Bank; Lawrence (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Retirement plans

Flexible spending accounts

Paid time off

Health coverage

Parental Leave

Professional development

Career advancement

Job summary

Capitol Federal Savings Bank in Overland Park, KS is seeking a Personal Lines Account Executive to manage the house account book and deliver proactive client service.

This role partners with Senior AE and Account Managers to renew, adjust coverage, and drive growth while ensuring compliance and excellent customer experience.

The ideal candidate holds a bachelor’s degree, valid P&C license, strong communication skills, and a proven track record handling high-volume personal lines portfolios.

Qualifications

• Bachelor’s degree or equivalent required.
• Strong client relationship and communication skills.
• Experience with high-volume personal lines preferred.

Responsibilities

• Manage a large house account book of personal lines clients.
• Lead renewal strategy and proactive coverage reviews for assigned accounts.
• Conduct consultative client conversations to identify coverage gaps and recommend solutions.
• Drive retention and organic growth through coverage enhancements, cross-selling, and referrals.
• Collaborate with Account Managers to ensure timely and accurate processing of renewals, endorsements, and policy changes.
• Maintain strong relationships with insurance carriers and underwriters.
• Document client interactions, coverage recommendations, and decisions in accordance with agency and compliance standards.
• Escalate complex coverage, underwriting, or client concerns to the Senior Account Executive when appropriate.
• Follow established workflows and service standards to ensure consistency across the house account book.

Skills

Client relationship management

Communication

Organization

Attention to detail

Education

Bachelor’s degree or equivalent

Job description

Capitol Federal Savings Bank in Overland Park, KS is seeking a Personal Lines Account Executive to manage the house account book and deliver proactive client service.

This role partners with Senior AE and Account Managers to renew, adjust coverage, and drive growth while ensuring compliance and excellent customer experience.

The ideal candidate holds a bachelor’s degree, valid P&C license, strong communication skills, and a proven track record handling high-volume personal lines portfolios.