Personal Lines Account Executive

Capitol Federal Savings Bank; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank seeks a Personal Lines Account Executive in Overland Park, KS. The role manages a large house account book of personal lines and partners with Account Managers to drive renewals, coverage reviews, and growth.

Responsibilities include proactive client conversations, coverage gap identification, and maintaining strong carrier relationships while ensuring compliance and timely processing.

Qualifications

• Bachelor’s degree or equivalent.
• Must obtain Kansas/Missouri Property & Casualty and Life & Health licenses.
• 3+ years of Personal Lines experience preferred.
• Strong knowledge of auto, homeowners, umbrella, and related lines.
• Experience managing a large book of business.
• Strong communication, organization, and client relationships.
• Must have valid driver’s license.
• CISR/CIC or other designations preferred.

Responsibilities

• Manage a large house account book of personal lines clients as the primary contact.
• Lead renewal strategy and proactive coverage reviews for assigned accounts.
• Conduct consultative conversations to identify coverage gaps and recommendations.
• Drive retention and growth through coverage enhancements and cross-selling.
• Collaborate with Account Managers to ensure accurate renewals and policy changes.
• Maintain relationships with carriers and underwriters.
• Document client interactions and decisions per compliance standards.
• Escalate complex coverage or client concerns to the Senior Account Executive when appropriate.

Skills

Personal Lines experience

Client relationship

Communication

Organization

High-volume book management

Education

Bachelor’s degree or equivalent

Kansas/Missouri Property & Casualty License

Kansas/Missouri Life & Health License

CISR/CIC or other insurance designations

Job description

Job Title: Personal Lines Account Executive Location: Overland Park, KS Employment Type: Full-Time

About Capitol Federal At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary We’re hiring a Personal Lines Account Executive to support a growing insurance agency. This role is responsible for managing and retaining the agency’s house account book of personal lines business while delivering a proactive, consultative client experience. This role serves as the primary relationship owner for assigned accounts, overseeing renewal strategy, coverage recommendations, and account growth. The Account Executive operates with guidance and support from the Senior Account Executive and partners closely with Account Managers to ensure accurate execution and compliance.

Key Responsibilities

• Manage a large house account book of personal lines clients, serving as the primary point of contact
• Lead renewal strategy and proactive coverage reviews for assigned accounts
• Conduct consultative client conversations to identify coverage gaps and recommend appropriate solutions
• Drive retention and organic growth through coverage enhancements, cross-selling, and referrals
• Collaborate with Account Managers to ensure timely and accurate processing of renewals, endorsements, and policy changes
• Maintain strong relationships with insurance carriers and underwriters
• Document client interactions, coverage recommendations, and decisions in accordance with agency and compliance standards
• Escalate complex coverage, underwriting, or client concerns to the Senior Account Executive when appropriate
• Follow established workflows and service standards to ensure consistency across the house account book
• Performs other duties as assigned. Participate in proactive team efforts to achieve departmental and company goals. Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Required Qualifications

• Bachelor’s degree or equivalent
• Must obtain or possess Kansas/Missouri Property & Casualty License and Kansas/Missouri Life & Health
• 3+ years of Personal Lines insurance experience preferred
• Strong working knowledge of personal auto, homeowners, umbrella, and related personal lines products
• Experience managing a high-volume or large book of business
• Strong communication, organization, and client relationship skills
• Must have valid driver's license
• CISR, CIC or other insurance related designations are preferred

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed is an equal opportunity employer.

About Us - At Capitol Federal we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.