Personal Lines Account Coordinator | Hybrid & Growth

HUB International; Decatur (IL); Híbrido; USD 45.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured training and licensing 支持

Competitive benefits package

Paid time off and holidays

Career growth opportunities

Descripción de la vacante

HUB International in Decatur, IL seeks an Account Coordinator - Personal Lines to service and maintain existing accounts while uncovering opportunities for increasing business. This hybrid role supports sales, interacts with carriers, and handles inquiries with a client-first approach.

The position requires a state license exam, strong communication skills, and proficiency with MS Office and agency management systems. Travel may be needed, with full-time hours at HUB facilities.

Formación

• High School diploma or equivalent; AA and/or college degree preferred.
• Superior customer service and problem-solving skills.
• Excellent oral and written communications skills.
• Must be willing to take your requisite state insurance license examination.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Ability to work in a positive team environment.
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.

Responsabilidades

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
• Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business.
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
• Responsible for overall retention of accounts in assigned book of business.
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.

Conocimientos

Customer service

Problem solving

Communication skills

License exam

MS Office

Agency management systems

Team player

Full-time schedule

Travel capability

Educación

High School diploma or equivalent

Associate degree preferred

Herramientas

Microsoft Office

Agency management systems

Descripción del empleo

HUB International in Decatur, IL seeks an Account Coordinator - Personal Lines to service and maintain existing accounts while uncovering opportunities for increasing business. This hybrid role supports sales, interacts with carriers, and handles inquiries with a client-first approach.

The position requires a state license exam, strong communication skills, and proficiency with MS Office and agency management systems. Travel may be needed, with full-time hours at HUB facilities.