Personal Insurance Service Specialist

Chubb; O’Fallon (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Chubb in the United States is seeking a Customer Service Associate in Missouri to handle inquiries, issue personal insurance policies and endorsements, and maintain knowledge of P&C products. You will work across multiple systems to research and resolve inquiries while meeting productivity and quality targets.

The role emphasizes timely, accurate processing of new business, endorsements and renewals, with a focus on customer satisfaction and teamwork in a fast-paced environment.

Qualifications

• Strong customer service skills including oral and written communication.
• Knowledge of customer service principles and practices.
• Property and Casualty experience is preferred.
• Ability to handle multiple priorities within strict time constraints.
• Demonstrate ability to work independently and in a team to complete assignments.
• Excellent data entry skills and attention to detail.
• Demonstrated knowledge of MS Office systems.

Responsibilities

• Provide superior customer service to all internal/external business partners.
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner.
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
• Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines.
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames.

Skills

Customer service

Oral communication

Written communication

Time management

Data entry

Teamwork

Decision making

Tools

MS Office

Job description

Chubb in the United States is seeking a Customer Service Associate in Missouri to handle inquiries, issue personal insurance policies and endorsements, and maintain knowledge of P&C products. You will work across multiple systems to research and resolve inquiries while meeting productivity and quality targets.

The role emphasizes timely, accurate processing of new business, endorsements and renewals, with a focus on customer satisfaction and teamwork in a fast-paced environment.