Customer Service Representative

Chubb; O’Fallon (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Chubb in the United States is seeking a Customer Service Associate in Missouri to handle inquiries, issue personal insurance policies and endorsements, and maintain knowledge of P&C products. You will work across multiple systems to research and resolve inquiries while meeting productivity and quality targets.

The role emphasizes timely, accurate processing of new business, endorsements and renewals, with a focus on customer satisfaction and teamwork in a fast-paced environment.

Qualifications

• Strong customer service skills including oral and written communication.
• Knowledge of customer service principles and practices.
• Property and Casualty experience is preferred.
• Ability to handle multiple priorities within strict time constraints.
• Demonstrate ability to work independently and in a team to complete assignments.
• Excellent data entry skills and attention to detail.
• Demonstrated knowledge of MS Office systems.

Responsibilities

• Provide superior customer service to all internal/external business partners.
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner.
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
• Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines.
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames.

Skills

Customer service

Oral communication

Written communication

Time management

Data entry

Teamwork

Decision making

Tools

MS Office

Job description

• Provide superior customer service to all internal/external business partners
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

Qualifications

• Strong customer service skills including oral and written communication
• Knowledge of customer service principles and practices
• Property and Casualty experience is preferred.
• Ability to handle multiple priorities within strict time constraints.
• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.
• Demonstrate commitment to team and departmental goals.
• Ability to make informed decisions, achieving the appropriate results.
• Excellent data entry skills are required.
• Demonstrated knowledge of MS Office systems
• Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 37433
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Customer Service
• Business Unit United States
• Legal Employer ACE American Insurance Company