Customer Service Representative

Chubb; O’Fallon (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

MS Office proficiency

Competitive benefits

Job summary

Chubb in the United States is seeking a dedicated customer service professional to issue personal insurance new business, endorsements and renewal policies. The role emphasizes accurate handling of inquiries, timely decisions, and adherence to underwriting guidelines.

You will work with internal/external partners, navigate multiple systems, and uphold productivity and quality in a fast-paced environment while delivering superior service.

Qualifications

• Strong customer service required.
• Knowledge of customer service principles.
• Property and Casualty experience preferred.
• Ability to handle multiple priorities under time constraints.
• Excellent collaboration skills.
• Independent and in-team workability.
• Commitment to team goals.
• Ability to make informed decisions.
• Excellent data entry skills.
• MS Office proficiency.
• Ability to work any shift 7am-8pm EST, M-F.

Responsibilities

• Provide superior customer service to internal/external business partners.
• Own and timely handle agency inquiries and policy change requests professionally.
• Issue personal insurance new business, endorsements and renewal policies.
• Analyze information to make appropriate decisions and solve problems.
• Maintain knowledge of P&C principles and company products while following underwriting guidelines.
• Navigate multiple systems to research, analyze and resolve inquiries.
• Maintain productivity and quality in a fast-paced environment and meet timeframes.

Skills

Strong customer service

Oral and written communication

Customer service principles

Property and Casualty experience

Time management

Collaboration

Teamwork

Decision making

Data entry

MS Office

Flexible shifts 7am-8pm

Tools

MS Office

Job description

• Provide superior customer service to all internal/external business partners
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

Job Description

• Provide superior customer service to all internal/external business partners
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

DUTIES AND RESPONSIBILITIES

• Provide superior customer service to all internal/external business partners
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

Qualifications

• Strong customer service skills including oral and written communication
• Knowledge of customer service principles and practices
• Property and Casualty experience is preferred.
• Ability to handle multiple priorities within strict time constraints.
• Excellent collaboration skills
• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.
• Demonstrate commitment to team and departmental goals.
• Ability to make informed decisions, achieving the appropriate results.
• Excellent data entry skills are required.
• Demonstrated knowledge of MS Office systems
• Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.