Personal Injury Ops Lead - On-Site Draper

thefirmconsult; Draper (UT); On-site; USD 80,000 - 120,000; Full time

Job summary

thefirmconsult is seeking a Personal Injury Operations Manager to run day-to-day operations in Draper, Utah. This on-site role will own intake-to-resolution workflows, including staffing, systems, and vendor coordination, with a focus on file quality and client experience from the first call through settlement or trial support.

You will lead case managers and intake staff, set weekly KPIs, and partner with attorneys to drive efficient, scalable operations in a growing PI practice.

Qualifications

• Proven leadership in personal injury operations or legal operations.
• Supervise staff and own a docket pipeline, not just individual files.
• Familiarity with PI practice timelines and no-fault/PIP expectations.

Responsibilities

• Design and run the full operations calendar: intake SLAs, records retrieval, treatment tracking, demand production, negotiation follow-up, and closing.
• Manage, coach, and schedule case managers, intake specialists, and support staff; hire and onboard as docket grows.
• Set and report weekly KPIs, including new sign-ups, time-to-records, time-to-demand, and settlement cycle time.
• Own case-management software pipelines, templates, tasking, and reporting.
• Coordinate medical providers, imaging, liens, and third-party vendors.
• Protect file quality so attorneys enter negotiations with complete, organized files.
• Build client-communication standards that inform clients without flooding attorneys.
• Partner with marketing/intake to improve lead conversion and reduce drop-off.
• Oversee Draper office operations: coverage, supplies, vendor contracts, and a professional client-facing environment.
• Identify bottlenecks and fix them with process-first, headcount-second thinking.

Skills

PI operations leadership

Staff supervision

Docket pipeline management

Process improvement

Data reporting (KPIs)

Education

Bachelor’s degree preferred

Tools

Filevine

Clio

Litify

SmartAdvocate

Job description

thefirmconsult is seeking a Personal Injury Operations Manager to run day-to-day operations in Draper, Utah. This on-site role will own intake-to-resolution workflows, including staffing, systems, and vendor coordination, with a focus on file quality and client experience from the first call through settlement or trial support.

You will lead case managers and intake staff, set weekly KPIs, and partner with attorneys to drive efficient, scalable operations in a growing PI practice.