Legal Operations Manager

thefirmconsult; Draper (UT); On-site; USD 80,000 - 120,000; Full time

Job summary

thefirmconsult is seeking a Personal Injury Operations Manager to run day-to-day operations in Draper, Utah. This on-site role will own intake-to-resolution workflows, including staffing, systems, and vendor coordination, with a focus on file quality and client experience from the first call through settlement or trial support.

You will lead case managers and intake staff, set weekly KPIs, and partner with attorneys to drive efficient, scalable operations in a growing PI practice.

Qualifications

• Proven leadership in personal injury operations or legal operations.
• Supervise staff and own a docket pipeline, not just individual files.
• Familiarity with PI practice timelines and no-fault/PIP expectations.

Responsibilities

• Design and run the full operations calendar: intake SLAs, records retrieval, treatment tracking, demand production, negotiation follow-up, and closing.
• Manage, coach, and schedule case managers, intake specialists, and support staff; hire and onboard as docket grows.
• Set and report weekly KPIs, including new sign-ups, time-to-records, time-to-demand, and settlement cycle time.
• Own case-management software pipelines, templates, tasking, and reporting.
• Coordinate medical providers, imaging, liens, and third-party vendors.
• Protect file quality so attorneys enter negotiations with complete, organized files.
• Build client-communication standards that inform clients without flooding attorneys.
• Partner with marketing/intake to improve lead conversion and reduce drop-off.
• Oversee Draper office operations: coverage, supplies, vendor contracts, and a professional client-facing environment.
• Identify bottlenecks and fix them with process-first, headcount-second thinking.

Skills

PI operations leadership

Staff supervision

Docket pipeline management

Process improvement

Data reporting (KPIs)

Education

Bachelor’s degree preferred

Tools

Filevine

Clio

Litify

SmartAdvocate

Job description

Draper, United States | Posted on 11/11/2026

Location: Draper, UT Job type: Full time-schedule: Monday to Friday Work setting: In-person (on-site in Draper; not remote)

Pay

Competitive salary plus performance bonus. Compensation depends on personal injury operations experience.

We are hiring a Personal Injury Operations Manager to run day-to-day operations for a growing personal injury consulting firm in Draper, Utah.

This is an operations leadership role, not a case-handler role and not a receptionist role. You will own intake-to-resolution operations: staffing, systems, vendors, file quality, KPIs, and the client experience from first call through settlement or trial support for our partner firms.

The right person has already managed caseload flow in a personal injury firm, knows the difference between a clean file and a file that stalls at demand, and can hold a team accountable without creating chaos. You will work on-site in Draper and partner closely with attorneys, case managers, intake, and medical-records staff.

Responsibilities

• Design and run the full operations calendar: intake SLAs, records retrieval, treatment tracking, demand production, negotiation follow-up, and closing
• Manage, coach, and schedule case managers, intake specialists, records clerks, and support staff; hire and onboard as the docket grows
• Set and report weekly KPIs, including new sign-ups, time-to-records, time-to-demand, average days in stage, settlement cycle time, and client-response times
• Own case-management software (Filevine, Clio, Litify, SmartAdvocate, or similar): pipelines, templates, tasking, reporting, and data hygiene
• Coordinate medical providers, imaging, liens, Medicare/Medicaid issues, health-insurance subrogation, and third-party vendors
• Protect file quality so attorneys walk into negotiations and hearings with complete, organized, deadline-safe files
• Build client-communication standards that keep injured clients informed without flooding attorneys
• Partner with marketing and intake so leads convert cleanly and drop-off is measured
• Oversee Draper office operations: coverage, supplies, vendor contracts, and a professional client-facing environment
• Identify bottlenecks and fix them — process first, headcount second

Qualifications

• 53+ years in personal injury law-firm operations, case management leadership, or legal operations
• Plaintiff personal injury experience strongly preferred
• Proven experience supervising staff and owning a docket pipeline, not only handling your own files
• Working knowledge of Utah PI practice, including no-fault/PIP, UM/UIM, liability insurance, medical liens, and typical pre-litigation timelines
• Comfort with case-management platforms, document automation, and basic reporting in Excel or equivalent
• Clear written and spoken communication; calm under volume; high bar for follow-through
• Ability to work on-site in Draper during core business hours, with occasional flexibility for trial or large settlement pushes
• Bachelor’s degree preferred; equivalent firm leadership experience accepted

Preferred

• Prior operations leadership in a multi-attorney Utah or Intermountain PI firm
• Experience implementing or migrating a case-management system and training a team on it
• Familiarity with demand-writing workflows, treatment compliance programs, and litigation-support hand off