Personal Injury Case Manager (experience in GA and/or Illinois)

In The Network; Illinois; On-site; MXN 153,000 - 229,000; Full time

Benefits offered by this job

100% Remote position

Full-time schedule

Paid training

Opportunity with US law firms

Independent contractor flexibility

Long-term opportunities

Job summary

In The Network seeks an experienced Personal Injury Case Manager to handle GA/IL PI cases remotely. You will manage cases from intake to progression, coordinate medical and legal steps, and maintain detailed client files and communications with attorneys, insurers, and providers across multiple jurisdictions.

The ideal candidate has 2+ years in PI or legal case management, strong organization, and a client-focused approach.

Qualifications

• 2+ years of Personal Injury or legal case management experience.
• Georgia and/or Illinois PI experience strongly preferred.
• Fluent English at a C1 level or higher, written and verbal.
• Knowledge of HIPAA and confidentiality requirements.
• Bilingual English/Spanish candidates encouraged to apply.
• Paralegal certification is a plus.

Responsibilities

• Manage personal injury cases from intake through case progression.
• Communicate with clients and provide updates and support.
• Coordinate medical appointments and follow-ups with providers in Georgia and Illinois.
• Open and maintain accurate client files in case management systems.
• Request and track medical records, bills, and other documentation.
• Coordinate with Georgia and Illinois attorneys, insurers, providers, and stakeholders.
• Monitor treatment plans, timelines, and medical requests.
• Identify treatment gaps and address missed appointments.
• Review case documentation and address deficiencies.
• Track case budgets, billing, and deadlines.
• Maintain records and meet KPIs and quality standards.

Skills

Case management

Client communication

Organization

Attention to detail

Remote collaboration

MS Office

HIPAA knowledge

Bilingual English/Spanish

Education

High school diploma

Bachelor’s degree or equivalent experience preferred

Tools

Filevine

SmartAdvocate

Microsoft Office

Job description

Are you an experienced Personal Injury Case Manager with strong knowledge of legal and medical processes, and hands-on experience with Georgia and/or Illinois PI cases? Are you highly organized, detail-oriented, and confident communicating with clients, attorneys, insurance companies, and medical providers?

What you’ll do:

• Manage personal injury cases from intake through case progression
• Communicate with clients and provide consistent updates and support
• Coordinate medical appointments, treatment, transportation, and follow-ups with providers in Georgia and Illinois
• Open and maintain accurate client files in case management systems
• Request and track medical records, bills, photos, authorizations, and other documentation
• Assist with FOIA requests and other case-related documentation
• Coordinate with Georgia and Illinois attorneys, insurance companies, medical providers, and other stakeholders
• Monitor treatment plans, case timelines, medical requests, and outstanding items
• Identify treatment gaps and missed appointments and address them right away
• Review case documentation and address deficiencies
• Track case budgets, billing, and key deadlines
• Maintain accurate records and meet KPIs and quality standards
• Follow all company and software policies and procedures

What we’re looking for:

• 2+ years of Personal Injury or legal case management experience (Georgia and/or Illinois PI experience strongly preferred)
• Working knowledge of local provider networks, attorney practices, and treatment and billing processes in Georgia and/or Illinois
• Strong understanding of personal injury, medical records, and legal processes
• Working knowledge of HIPAA and confidentiality requirements
• Insurance industry experience is a plus
• Fluent English at a C1 level or higher, written and verbal
• Excellent communication and client service skills
• Strong organizational and follow-up abilities
• Exceptional attention to detail
• Ability to work independently while collaborating with a remote team
• Strong computer skills, including Microsoft Office or similar platforms
• Ability to quickly learn new case management software (Filevine or SmartAdvocate a plus)
• Professional, empathetic, and client-focused approach
• High school diploma required; bachelor’s degree or equivalent experience preferred
• Paralegal certification is a plus
• Bilingual English/Spanish candidates are encouraged to apply

What we offer:

• 100% Remote position
• Full-time schedule
• $6–$9 USD/hour, based on experience
• Paid, comprehensive training
• Opportunity to work with law firms across the United States
• Independent contractor flexibility
• Long-term opportunities for experienced professionals

This is an independent contractor position. Contractors are responsible for providing their own equipment and complying with applicable self-employment and tax requirements in their country of residence.