Personal Injury Case Manager

Sweet James; Phoenix (AZ); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험

FSA or HSA option

401(k) with 2% match

Paid time off and holidays

Mentorship and professional growth

Job summary

Sweet James Accident Attorneys is seeking a Case Manager to oversee day-to-day personal injury case management from intake through resolution, serving as the primary point of contact for clients.

You will coordinate with clients, insurance companies, medical providers, and attorneys to ensure timely progress and exceptional service in a fast-paced, collaborative environment. Base pay is $30–$45 per hour with a performance-based bonus program; on-site work.

Qualifications

• 2+ years Personal Injury Case Management experience required.
• Strong understanding of personal injury processes, terminology, and medical treatment.
• Exceptional organizational and multitasking abilities.
• Detail-oriented with follow through.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Positive attitude and team-player mentality.
• Bilingual abilities highly valued but not required.

Responsibilities

• Manage and coordinate all aspects of personal injury files.
• Maintain proactive communication with clients regarding treatment, case status, and next steps.
• Gather and organize supporting documentation.
• Communicate with insurance companies, medical providers, and other involved parties.
• Assist attorneys with case development and preparation.
• Ensure files progress efficiently and timely.
• Deliver exceptional client service with professionalism and empathy.
• Maintain accurate case documentation within CRM system.

Skills

Case management

Client communication

Organizational skills

Bilingual (advantage)

Tools

CRM software

Job description

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.

Pay Scale: $30.00–$45.00 per hour (base pay)

Additional compensation: In addition to base pay, this role is eligible to participate in a performance-based bonus program that rewards strong results, subject to program terms.

Work arrangement: On-site

The Role

As a Case Manager, you will oversee the day-to-day management of personal injury cases from intake through resolution while serving as the primary point of contact for clients.

Responsibilities

• Manage and coordinate all aspects of personal injury files
• Maintain proactive communication with clients regarding treatment, case status, and next steps
• Gather and organize supporting documentation
• Communicate with insurance companies, medical providers, and other involved parties
• Assist attorneys with case development and preparation
• Ensure files progress efficiently and timely
• Deliver exceptional client service with professionalism and empathy
• Maintain accurate case documentation within CRM system

Qualifications

• 2+ years Personal Injury Case Management experience required
• Strong understanding of personal injury processes, terminology, and medical treatment
• Exceptional organizational and multitasking abilities
• Detail-oriented with follow through
• Ability to work efficiently in a high-volume, fast-paced environment
• Positive attitude and team-player mentality
• Bilingual abilities highly valued but not required

What We're Looking For

At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.

• Benefits package: medical, dental, vision, and life insurance
• FSA or HSA option, depending on the selected medical plan
• 401(k) with 2% match after 90 days
• Paid time off (PTO) policy and paid holidays
• Ongoing mentorship, leadership support, and professional development and career advancement opportunities

Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.

Stay safe: We will never ask for payment or banking information during the hiring process.