Personal Injury Case Manager

Sweet James LLP; Newport Beach (CA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Vacation

Career Development

Job summary

Sweet James Accident Attorneys in Orange County, CA is seeking a Case Manager to oversee day-to-day management of personal injury cases from intake through resolution, serving as the primary point of contact for clients. You will coordinate all aspects of files, maintain proactive communication with clients, gather documentation, and support attorneys in case development.

This role offers a collaborative, growth-focused environment with strong emphasis on client experience.

Qualifications

• 2+ years Personal Injury Case Management experience
• Strong understanding of personal injury processes, terminology, and medical treatment
• Exceptional organizational and multitasking abilities
• Detail-oriented with follow through
• Ability to work efficiently in a high-volume, fast-paced environment
• Positive attitude and team-player mentality
• Bilingual abilities highly valued but not required

Responsibilities

• Manage and coordinate all aspects of personal injury files
• Maintain proactive communication with clients regarding treatment, case status, and next steps
• Gather and organize supporting documentation
• Communicate with insurance companies, medical providers, and other involved parties
• Assist attorneys with case development and preparation
• Ensure files progress efficiently and timely
• Deliver exceptional client service with professionalism and empathy
• Maintain accurate case documentation within CRM system

Skills

Personal Injury Case Management

Understanding of PI processes

Organizational & multitasking

Detail-oriented

High-volume environment

Team-player mentality

Bilingual abilities

Job description

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.

What You’ll Do

As a Case Manager, you will oversee the day-to-day management of personal injury cases from intake through resolution while serving as the primary point of contact for clients.

Responsibilities

• Manage and coordinate all aspects of personal injury files
• Maintain proactive communication with clients regarding treatment, case status, and next steps
• Gather and organize supporting documentation
• Communicate with insurance companies, medical providers, and other involved parties
• Assist attorneys with case development and preparation
• Ensure files progress efficiently and timely
• Deliver exceptional client service with professionalism and empathy
• Maintain accurate case documentation within CRM system

Qualifications

• 2+ years Personal Injury Case Management experience required
• Strong understanding of personal injury processes, terminology, and medical treatment
• Exceptional organizational and multitasking abilities
• Detail-oriented with follow through
• Ability to work efficiently in a high-volume, fast-paced environment
• Positive attitude and team-player mentality
• Bilingual abilities highly valued but not required

Compensation and Benefits

We offer a competitive compensation package designed to reward performance and support your long-term success, including:

• Competitive pay DOE+
• Performance-based bonus structure opportunities
• Benefits Package: Medical, Dental, Vision, and Life Insurance
• 401(k) with 2% match after 90-days
• Paid vacation and holidays
• Professional development and career advancement opportunities

What We’re Looking For

The ideal candidate is compassionate, proactive, organized, and motivated to make a meaningful impact. If you are someone who takes ownership of your work, values teamwork, and is committed to delivering an exceptional experience for every client,

Join a firm that is redefining excellence in personal injury law and building a team of professionals who are passionate about helping others succeed.

Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.