Concierge

Ascent Hospitality; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, Vision, Life Insurance

401(k) with employer match

Paid PTO

Uniforms provided for most positions

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Mobile, AL seeks a Concierge to create a welcoming guest experience with personalized service, reservations, transportation, and local recommendations. You will keep up with hotel services and ensure seamless guest interactions.

Ideal candidates have front desk or concierge experience, strong communication, and a professional demeanor. Flexibility for weekends/holidays is required, with uniforms provided and employee discounts available.

Qualifications

• High school diploma or equivalent required.
• Experience in guest services or hospitality preferred.
• Excellent customer service and communication skills.
• Ability to work with a team and handle multiple requests.

Responsibilities

• Greet guests warmly and provide professional, personalized service.
• Assist guests with restaurant reservations, transportation, entertainment, and local recommendations.
• Maintain knowledge of hotel services and local area.
• Anticipate guest needs and handle special requests with poise.
• Follow up to ensure guest requests are completed and concerns resolved.
• Communicate guest needs to appropriate hotel departments.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality professional to join our team as a Concierge!

The Concierge is responsible for creating a welcoming and memorable guest experience by providing personalized service, local recommendations, reservations, transportation assistance, and prompt follow-up on guest requests.

BENEFITS:

• Competitive Pay
• Health, Dental, Vision, Life Insurance, and other supplemental options
• 401(k) with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

ESSENTIAL FUNCTIONS:

• Greet guests warmly and provide professional, personalized service.
• Assist guests with restaurant reservations, transportation, entertainment, attractions, shopping, and other local recommendations.
• Maintain current knowledge of hotel services, amenities, local restaurants, attractions, events, and transportation options.
• Anticipate guest needs and assist with special requests, celebrations, VIP arrivals, and personalized experiences.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Follow up to ensure guest requests have been completed and concerns have been resolved.
• Communicate guest needs and special requests to the appropriate hotel departments.
• Maintain effective communication with Front Desk, Housekeeping, Engineering, Food & Beverage, Sales, and hotel leadership.
• Provide accurate directions and information regarding the hotel and surrounding area.
• Maintain guest confidentiality and protect guest information.
• Follow all hotel safety, security, emergency, brand, and company procedures.
• Maintain professional appearance and conduct at all times.
• Must be able to work a flexible schedule, including weekends and holidays based on business needs.
• Perform other duties and responsibilities as requested.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Previous hotel, concierge, guest service, or customer service experience preferred.
• Excellent customer service and communication skills.
• Professional, friendly, and approachable demeanor.
• Knowledge of the local area or ability to quickly learn local restaurants, attractions, entertainment, and transportation options.
• Strong organizational and follow-up skills.
• Ability to handle multiple guest requests in a professional and timely manner.
• Ability to remain calm and professional when addressing guest concerns.
• Basic computer skills and ability to learn hotel systems.
• Ability to work independently and as part of a team.
• Ability to maintain guest confidentiality.

PHYSICAL DEMANDS:

• Ability to stand and walk for extended periods.
• Ability to communicate effectively with guests and Team Members.
• Ability to use hands and arms repetitively and occasionally stoop, kneel, crouch or reach.
• May be required to lift and/or move up to 25 pounds.
• Ability to perform duties in a fast-paced hospitality environment.

QUALIFICATION STANDARDS:

• High school diploma or equivalent required.
• Previous hospitality or customer service experience preferred.
• Previous concierge or upscale hotel experience is a plus.
• Must have excellent guest service and communication skills.
• Must be able to work effectively in a team environment.
• Must be able to work a flexible schedule based on hotel needs.

EEO Employer