Personal Banking & Small Business Advisor

Bank of America; Baltimore (MD); On-site; USD 36,000 - 44,000; Full time

Job summary

Bank of America in Baltimore, MD is hiring a Financial Center Client Associate to be the first point of contact for clients, uncovering personal banking needs and connecting customers to specialists. You will support self-service and transactional activities while delivering exceptional client care.

You will deepen relationships, open accounts, maintain client interactions and ensure compliance with regulatory requirements. Weekend or extended hours may be required in some locations.

Qualifications

• High School Diploma or GED required.
• Strong communication and relationship-building skills.
• Demonstrated ability to identify client financial needs and provide solutions.
• Willingness to learn regulatory requirements and bank processes.

Responsibilities

• Serve as first point of contact for financial center clients and uncover personal banking needs.
• Educate and train clients on self-service transactions and available digital tools.
• Open accounts, maintain accounts and ensure compliance with regulatory guidelines.

Skills

Active Listening

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Client Experience Branding

Client Management

Client Solutions Advisory

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Bank of America in Baltimore, MD is hiring a Financial Center Client Associate to be the first point of contact for clients, uncovering personal banking needs and connecting customers to specialists. You will support self-service and transactional activities while delivering exceptional client care.

You will deepen relationships, open accounts, maintain client interactions and ensure compliance with regulatory requirements. Weekend or extended hours may be required in some locations.