Personal Banking Relationship Advisor

U.S. Bank; San Marcos (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in California is seeking a Relationship Banker to build trusted client relationships, assess financial needs, and educate customers on deposit and loan products. You will open accounts, process transactions, and advise on digital tools to enhance the client experience.

Role emphasizes proactive outreach, strong service mindset, and collaboration with branch teams to deliver personalized financial solutions. NMLS registration may apply.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients
• Maintains a working knowledge of consumer and business banking products and services including digital products and services
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions
• Develops collaborative partnerships with branch team members and partners to best serve clients
• Opens new consumer and business accounts, completes service requests and submits credit applications
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Skills

Relationship building

Client communication

Bank policies

Customer service

Digital products

Needs discovery

Sales recommendations

Financial services knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank in California is seeking a Relationship Banker to build trusted client relationships, assess financial needs, and educate customers on deposit and loan products. You will open accounts, process transactions, and advise on digital tools to enhance the client experience.

Role emphasizes proactive outreach, strong service mindset, and collaboration with branch teams to deliver personalized financial solutions. NMLS registration may apply.