Personal Banker: Relationship Builder & Financial Wellness

PNC; Montana; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Job summary

PNC is seeking a Personal Banker based in Grand Rapids, MI in the Cascade Branch. This in-office role focuses on acquiring and deepening customer relationships through proactive sales and excellent service.

You will drive conversations about PNC solutions, educate customers, and collaborate with partners to grow wallet share while managing risk and delivering exceptional experiences. The position emphasizes customer focus, risk management, and a supportive, inclusive workplace culture with

Qualifications

• 3+ years experience in banking or financial services preferred.
• Associates degree or equivalent considered.
• Strong customer service and sales capabilities.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service activities.
• Manage customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet and loyalty.
• Lead proactive sales conversations via outbound calls, lobby engagement and appointments.
• Educate customers on PNC solutions and leverage technology to meet needs.
• Adhere to policies to manage risk and protect customer assets.

Skills

Banking

Customer Service

Sales

Problem Solving

Proactive Communication

Relationship Building

Digital Awareness

Outreach/Prospecting

Managing Priorities

Giving Guidance

Team Collaboration

Job description

PNC is seeking a Personal Banker based in Grand Rapids, MI in the Cascade Branch. This in-office role focuses on acquiring and deepening customer relationships through proactive sales and excellent service.

You will drive conversations about PNC solutions, educate customers, and collaborate with partners to grow wallet share while managing risk and delivering exceptional experiences. The position emphasizes customer focus, risk management, and a supportive, inclusive workplace culture with