Personal Banker – Relationship Banking & Community Growth

Experience Champaign Urbana; Champaign (IL); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Experience Champaign Urbana is seeking a Personal Banker in Champaign, IL to serve as a trusted financial partner, building relationships and recommending banking solutions. The role blends customer service with sales, operations, and community engagement at our Champaign location.

You will open and service deposit accounts, discuss loan and digital banking options, and conduct financial conversations to help customers reach their goals. Competitive pay and community-focused environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1+ years of experience in retail banking, financial services, sales, or customer service preferred.
• Strong interpersonal and communication skills.
• Ability to build trust and rapport with a diverse customer base.
• Detail-oriented with strong organizational and problem-solving skills.
• Comfortable using banking systems and standard office technology.
• Ability to work collaboratively in a team-based branch environment.

Responsibilities

• Build and maintain strong relationships with new and existing customers through proactive, personalized service.
• Open and service consumer deposit accounts, including checking, savings, and CDs.
• Identify customer needs and recommend appropriate products and services (loans, digital tools, credit solutions).
• Conduct financial conversations to support customers' short- and long-term goals.
• Process customer financial transactions, including deposits, withdrawals, check cashing, and related services.
• Process routine transactions accurately while complying with bank policies and regulations.
• Resolve customer inquiries and concerns professionally and efficiently.
• Support branch goals through referrals, cross-selling, and teamwork.
• Collaborate with team members to achieve branch goals.

Skills

Interpersonal communication

Customer service

Detail orientation

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Banking software

Job description

Experience Champaign Urbana is seeking a Personal Banker in Champaign, IL to serve as a trusted financial partner, building relationships and recommending banking solutions. The role blends customer service with sales, operations, and community engagement at our Champaign location.

You will open and service deposit accounts, discuss loan and digital banking options, and conduct financial conversations to help customers reach their goals. Competitive pay and community-focused environment.