Personal Banker

Experience Champaign Urbana; Champaign (IL); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Experience Champaign Urbana is seeking a Personal Banker in Champaign, IL to serve as a trusted financial partner, building relationships and recommending banking solutions. The role blends customer service with sales, operations, and community engagement at our Champaign location.

You will open and service deposit accounts, discuss loan and digital banking options, and conduct financial conversations to help customers reach their goals. Competitive pay and community-focused environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1+ years of experience in retail banking, financial services, sales, or customer service preferred.
• Strong interpersonal and communication skills.
• Ability to build trust and rapport with a diverse customer base.
• Detail-oriented with strong organizational and problem-solving skills.
• Comfortable using banking systems and standard office technology.
• Ability to work collaboratively in a team-based branch environment.

Responsibilities

• Build and maintain strong relationships with new and existing customers through proactive, personalized service.
• Open and service consumer deposit accounts, including checking, savings, and CDs.
• Identify customer needs and recommend appropriate products and services (loans, digital tools, credit solutions).
• Conduct financial conversations to support customers' short- and long-term goals.
• Process customer financial transactions, including deposits, withdrawals, check cashing, and related services.
• Process routine transactions accurately while complying with bank policies and regulations.
• Resolve customer inquiries and concerns professionally and efficiently.
• Support branch goals through referrals, cross-selling, and teamwork.
• Collaborate with team members to achieve branch goals.

Skills

Interpersonal communication

Customer service

Detail orientation

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Banking software

Job description

Personal Banker

About the Role

The Personal Banker serves as a trusted financial partner to our customers by building relationships, understanding individual financial needs, and recommending appropriate banking solutions. Based at our Champaign location in Champaign, IL. this role blends personalized customer service with sales, operational accuracy, and community engagement. If you enjoy helping people reach their financial goals and thrive in a relationship-focused, local banking environment, this role may be a great fit.

Key Responsibilities

• Build and maintain strong relationships with new and existing customers through proactive, personalized service


• Open and service consumer deposit accounts, including checking, savings, and certificates of deposit


• Identify customer needs and recommend appropriate products and services (e.g., loans, digital banking tools, credit solutions)


• Conduct financial conversations that support customers' short- and long-term goals


• Process customer financial transactions, including deposits, withdrawals, check cashing, and other related services.


• Process routine transactions accurately while complying with bank policies and regulatory requirements


• Resolve customer inquiries and concerns professionally and efficiently


• Support branch goals through referrals, cross-selling, and teamwork


• Collaborate with other team members to achieve branch goals and objectives

Qualifications & Experience

• High school diploma or equivalent required; associate or bachelor's degree preferred


• 1+ years of prior experience in retail banking, financial services, sales, or customer service preferred


• Strong interpersonal and communication skills


• Ability to build trust and rapport with a diverse customer base


• Detail-oriented with strong organizational and problem-solving skills


• Comfortable using banking systems and standard office technology


• Ability to work collaboratively in a team-based branch environment

Why Join Us?

You’ll be part of a bank that values relationships, integrity, and community involvement. Our team members are empowered to make a meaningful impact-both for our customers and the communities we serve. We offer competitive pay commensurate with experience, ongoing training and professional development opportunities, and career growth within a stable, community-focused organization. For a full listing of possible benefits, please see below.

Benefits May Include the Following:

https://www.bankwithbos.com/careers/

Salary Range:

The salary range for this position is $18.00 - $20.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.