Personal Banker - Randolph, VT

Bar Harbor Bankshares; Randolph (VT); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

401(k) plan

Paid time off

Incentives

Continuing education

Job summary

Bar Harbor Bank & Trust in Randolph, VT is seeking an experienced Personal Banker to join our team. This full-time role (40 hours) focuses on delivering a courteous, professional customer experience and driving sales and service excellence.

You will handle a broad range of transactions, open and maintain accounts, identify loan and online banking opportunities, and build lasting relationships with customers and community partners.

Qualifications

• Minimum of a high school degree or the equivalent.
• Banking, retail and/or customer service experience is required.
• Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement.
• Decision-maker with well-developed interpersonal skills.
• Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience.
• Demonstrated ability to solve problems and acclimate quickly to changing priorities, multi-tasking.
• Honesty and integrity.

Responsibilities

• Processes a complete range of transactions and customer services with an emphasis on maximizing and deepening customer relationships through the identification of sales opportunities.
• Proficiently opens and maintains all types of accounts with limited exceptions.
• Identify qualified referral opportunities and offer warm hand-offs to business partners.
• Builds and maintains personal banking relationships with customers and businesses.
• Engage with customers and prospects at community events; conduct outbound calling activities.
• Handle escalated customer situations and involve appropriate parties as needed.
• Discuss consumer loans with customers, input applications and close loans with limited exceptions.

Skills

Customer service

Sales

Relationship building

Cash handling

Communication

Cross-selling

Retail banking

Problem solving

Education

High school diploma or equivalent

Job description

Bar Harbor Bank & Trust offers a competitive salary, medical/dental/vision/life insurance, paid holidays, 401(k) plan, paid time off, incentives, and continuing education benefits.

Bar Harbor Bank & Trust is seeking an experiencedretail banking professional to join our team as a full-time Personal Banker working 40 hours a week, based in our Randolph, VT location. The Personal Banker will represent the Bank in a courteous and professional manner while providing a customer experience in line with BHBT’s sales and service standards.

Essential Duties and Responsibilities:

• Processes a complete range of transactions and customer services with an emphasis on maximizing and deepening customer relationships through the identification of sales opportunities, including but not limited to services such as consumer lending and advanced online banking functionality.
• Demonstrates ability to proficiently open and maintain all types of accounts with limited exceptions, fluent in clearing exceptions timely and independently.
• Proven ability to identify qualified referral opportunities and effectively offers warm hand-off to business partners in all business lines.
• Builds and maintains personal banking relationship with bank customers, consumer, and business.
• Demonstrates the ability to build a network in the community by proactively interacting with customers and prospects at external networking and community events. Responsible for outbound calling activities to customers and prospects.
• Effectively handles escalated customer situations and involves appropriate parties as needed.
• Demonstrates the ability to proficiently discuss consumer loans with customers, input applications and close loans with limited exceptions, fluent in clearing exceptions timely and independently.
• A consistent contributor towards meeting branch goals in deposits, loans, referrals, and other categories.

This position requires a candidate with the following knowledge, ability, and skills:

• Minimum of a high school degree or the equivalent
• Banking, retail and/or customer service experience is required
• Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement.
• Decision-maker with well-developed interpersonal skills
• Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience
• Demonstrated ability to solve problems and acclimate quickly to changing priorities, multi-tasking
• Honesty and integrity

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $17.50-$22.00.