Personal Banker II - Relationship & Solutions

Fifth Third; Traverse City (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Traverse City, MI is seeking a Retail Personal Banker II to deliver an exceptional customer experience by building lasting relationships with existing and prospective customers. You will use a consultative sales and service approach to tailor financial solutions across the customer lifecycle while following bank policies and risk guidelines.

In this full-time role, you will maintain product knowledge, work with internal partners to meet customer needs, analyze credit data,

Qualifications

• Requires high school diploma or GED, with 1 year of customer service experience.
• Sales experience required; financial industry experience is a plus.
• Ability to analyze credit and financial information to match customers with appropriate solutions.
• Strong communication and relationship-building skills for in-person and remote interactions.
• S.A.F.E. Act registration required at time of employment.

Responsibilities

• Cultivate and maintain relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of bank products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data to ensure suitable solutions.
• Support customers in using current and new technology.

Skills

Customer service

Sales experience

Financial analysis

Communication skills

Risk awareness

Education

High School Diploma or GED

College degree or equivalent

Job description

Fifth Third Bank in Traverse City, MI is seeking a Retail Personal Banker II to deliver an exceptional customer experience by building lasting relationships with existing and prospective customers. You will use a consultative sales and service approach to tailor financial solutions across the customer lifecycle while following bank policies and risk guidelines.

In this full-time role, you will maintain product knowledge, work with internal partners to meet customer needs, analyze credit data,