Personal Banker II: Relationship Builder & Solutions Pro

Fifth Third Bank, N.A.; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Austin, TX area bank career opportunities with Fifth Third Bank offer a clear path to building lasting customer relationships through consultative financial solutions. The Personal Banker II role emphasizes proactive outreach, product knowledge, and cross-functional collaboration to meet client needs.

Employees participate in incentive plans and enjoy comprehensive benefits. The position is based in an office setting with standard office hours and occasional travel for training or meetings.

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed reinforcing the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Other duties as assigned.

Skills

Customer service

Sales experience

Relationship building

Communication

Analytical ability

Decision making

Ethical conduct

Education

High School Diploma or GED

Tools

NMLS system

Job description

Austin, TX area bank career opportunities with Fifth Third Bank offer a clear path to building lasting customer relationships through consultative financial solutions. The Personal Banker II role emphasizes proactive outreach, product knowledge, and cross-functional collaboration to meet client needs.

Employees participate in incentive plans and enjoy comprehensive benefits. The position is based in an office setting with standard office hours and occasional travel for training or meetings.