Personal Banker II: Client Solutions & Growth

Fifth Third; Lansing (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Fifth Third Bank is hiring a Personal Banker II in Lansing, MI, to deliver exceptional customer experiences by building lasting relationships and offering tailored financial solutions. You will engage with customers in person or by phone, apply a consultative sales approach, and align recommendations with each client’s goals.

The role requires a high school diploma or equivalent, 1 year of customer service, and comfort with sales and credit assessment.

Qualifications

• High School Diploma/GED or higher education equivalent required.
• Experience in a sales environment is required; financial industry experience is a plus.
• Ability to analyze credit and financial information for customer suitability.
• Strong communication skills, both verbal and written, to represent the bank professionally.

Responsibilities

• Create a memorable customer experience by cultivating relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of bank products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze credit data to align customers with appropriate solutions.

Skills

Customer service

Sales experience

Credit analysis

Communication

Business acumen

Decision making

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank is hiring a Personal Banker II in Lansing, MI, to deliver exceptional customer experiences by building lasting relationships and offering tailored financial solutions. You will engage with customers in person or by phone, apply a consultative sales approach, and align recommendations with each client’s goals.

The role requires a high school diploma or equivalent, 1 year of customer service, and comfort with sales and credit assessment.