Personal Banker II: Client Solutions & Growth

Fifth Third Bank; Gaylord (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank seeks a Personal Banker Associate II in Gaylord, MI to deliver personalized banking solutions and outstanding service while building relationships with consumers and small businesses. You will open and service accounts, process transactions, educate customers on digital tools, and pursue referrals to lending and wealth management partners, all in a compliant, collaborative environment.

This full-time on-site role emphasizes sales and service goals, accuracy, and ethical conduct

Qualifications

• Excellent customer service and relationship-building skills.
• Sales and consultative banking abilities to identify needs and recommend products.
• Accurate cash handling and daily balancing responsibilities.
• Strong problem-solving and analytical thinking for account inquiries.
• Digital literacy with familiarity of core banking systems and CRM tools.
• Ability to work on-site in Gaylord, MI with reliable time-management.
• Retail banking experience preferred; high school diploma required, degrees are a plus.
• Commitment to ethical conduct and regulatory compliance.

Responsibilities

• Open and service customer accounts and process transactions.
• Educate customers on digital banking services and banking tools.
• Identify referral opportunities for lending and wealth management partners.
• Balance cash drawers and ensure accuracy in daily operations.
• Meet branch sales and service goals while maintaining compliance.
• Collaborate with teammates to deliver a positive customer experience.

Skills

Customer service

Sales & consultative banking

Cash handling

Problem solving

Digital banking tools

Teamwork

Time management

Retail banking experience

Education

High school diploma or equivalent

Associate or Bachelor's degree in business or related field

Tools

Core banking systems

CRM tools

Online/mobile banking platforms

Job description

Fifth Third Bank seeks a Personal Banker Associate II in Gaylord, MI to deliver personalized banking solutions and outstanding service while building relationships with consumers and small businesses. You will open and service accounts, process transactions, educate customers on digital tools, and pursue referrals to lending and wealth management partners, all in a compliant, collaborative environment.

This full-time on-site role emphasizes sales and service goals, accuracy, and ethical conduct