Personal Banker II - Build Trusted Relationships

Fifth Third; Lansing, Northern (MI, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Fifth Third Bank is seeking a Personal Banker II in Lansing, MI to deliver exceptional service by building long‑term customer relationships and guiding clients through financial options using a consultative approach. You will work with internal partners to meet customer needs while upholding risk and compliance standards.

The role emphasizes risk awareness, accuracy in credit discussions, and proactive outreach across channels.

Qualifications

• Minimum high school diploma or GED; some college or military experience acceptable.
• Experience in a sales environment preferred; financial industry experience is a plus.
• Ability to analyze credit and financial information to match customer needs.

Responsibilities

• Create and maintain relationships with customers in assigned book of business.
• Use consultative approach to uncover needs and tailor financial recommendations.
• Maintain knowledge of banking products, services, and processes; work with partners to fulfill needs.
• Analyze customer data to align solutions with their financial goals.
• Support customers with technology and banking tools while upholding policies.

Skills

Customer service

Sales experience

Credit & financial analysis

S.A.F.E. Act knowledge

Education

High School Diploma/GED

College degree or military experience

Tools

CRM systems

Job description

Fifth Third Bank is seeking a Personal Banker II in Lansing, MI to deliver exceptional service by building long‑term customer relationships and guiding clients through financial options using a consultative approach. You will work with internal partners to meet customer needs while upholding risk and compliance standards.

The role emphasizes risk awareness, accuracy in credit discussions, and proactive outreach across channels.